Hosting Direct VDSL2 promo

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382 posts

Ultimate Geek

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#574198 27-Jan-2012 18:13

That's the beauty of a 30-day contract.

mattwnz

20163 posts

Uber Geek

#574210 27-Jan-2012 18:56

DrCheese: That's the beauty of a 30-day contract.

Yes that is what I was concerned about with the deal. Normally isps have a 12 month contract, where the price is essentially fixed. Only having a 30 day contract means the ISP could put the price up in 30 days. Sure you can switch to another ISP, but that is a hassle. I would feel better if it was a 12 month contract.

jmosen

551 posts

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Lifetime subscriber

#574293 28-Jan-2012 04:51

Our cutover took place late yesterday afternoon.

The good: syncing at 10.347 up, 39.485 down.

The bad: it's not working. The modem can't authenticate, concentrator not reachable. HD say it's a Chorus issue. I'm hoping it is, because Chorus work on Saturday and HD do not.

HD have been courteous and helpful so far. I now have fingers crossed that I'm not about to go through one of those protracted blame shifting games between Chorus and my ISP.

And lesson I should have learned long ago, try to avoid doing this sort of thing on a Friday.

Drooling at the prospect of that upstream bandwidth though as I do a lot of media uploading for work.

Jonathan

MrPrimo

70 posts

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PrimoWireless Ltd

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#574352 28-Jan-2012 11:22

have you made sure to do the vlan tagging and turn of hardware NAT if you have a draytek?

it wont auth without the VLAN ID of 10, etc

Primo - Connecting Taranaki
www.primo.nz

jmosen

551 posts

Ultimate Geek

Lifetime subscriber

#574355 28-Jan-2012 11:29

FiShYmAn: have you made sure to do the vlan tagging and turn of hardware NAT if you have a draytek?

it wont auth without the VLAN ID of 10, etc

thank you, yes. Chorus has fixed the issue. Despite the high sync rate, only getting about 600 K per second on an iOS download, something I would be getting at around 2 megs per second with Telecom. Perhaps it's resolvable but so far it's actually a speed downgrade, at least for downstream. we used to sync at 1.8 down, and get every bit of that speed most of the time.

Jonathan

rhysb

435 posts

Ultimate Geek

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#574363 28-Jan-2012 12:06

Remember to change your MTU to 1492 too. Hosting Direct recommend 1452 on their website, but that may be a typo.

jmosen

551 posts

Ultimate Geek

Lifetime subscriber

#574395 28-Jan-2012 13:35

rhysb: Remember to change your MTU to 1492 too. Hosting Direct recommend 1452 on their website, but that may be a typo.

Thanks, I'm using the Thompson Gateway, and I don't believe MTU can be adjusted.

There is one setting I've not seen before, "real time guarantee". It's defaulting to none, I don't know what the affect is, if any, of changing it.

Jonathan

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Kyanar

4089 posts

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#575085 30-Jan-2012 20:59

Their T & C's are a bit of a have: http://www.hd.net.nz/terms-a-conditions.html

First problem, the T&Cs say you get unlimited bandwidth. I realise this is for their hosting services, but that sort of mistake could cost them dearly (you can't charge me for downloading 4TB! It's in the terms!)

Second problem, the billing period starts when you fill in the form, not when you actually get service provisioned.

Third problem, they charge $255 per technician visit, and they don't appear to distinguish between issues on the supplier side and issues on the customer side.

And fourth problem, they only have to give you 14 days notice of pricing changes, but you have to give them 30 days notice of cancellation.

jbard

1377 posts

Uber Geek

#575111 30-Jan-2012 22:14

Kyanar: Their T & C's are a bit of a have: http://www.hd.net.nz/terms-a-conditions.html

First problem, the T&Cs say you get unlimited bandwidth. I realise this is for their hosting services, but that sort of mistake could cost them dearly (you can't charge me for downloading 4TB! It's in the terms!)

Second problem, the billing period starts when you fill in the form, not when you actually get service provisioned.

Third problem, they charge $255 per technician visit, and they don't appear to distinguish between issues on the supplier side and issues on the customer side.

And fourth problem, they only have to give you 14 days notice of pricing changes, but you have to give them 30 days notice of cancellation.

They may not have updated the T&C yet as since Xmas they have had unlimited data on all their plans.

rhysb

435 posts

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#576206 2-Feb-2012 10:04

Signed up with this deal on the 22/1 and was up and running on the 27/1. Had an issue with speed initially and support was good.

I'm using a Draytek Vigor 2750 bridged to a FortiWiFi 60C and performance is excellent. Sync is 40Mbps and 10Mbps up.

Very pleased.

kiwitrc

4123 posts

Uber Geek
Inactive user

#576209 2-Feb-2012 10:05

rhysb: Signed up with this deal on the 22/1 and was up and running on the 27/1. Had an issue with speed initially and support was good.

I'm using a Draytek Vigor 2750 bridged to a FortiWiFi 60C and performance is excellent. Sync is 40Mbps and 10Mbps up.

Very pleased.

Can you post your Draytek settings (minus your username etc of course)

jmosen

551 posts

Ultimate Geek

Lifetime subscriber

#576251 2-Feb-2012 11:51

rhysb: Signed up with this deal on the 22/1 and was up and running on the 27/1. Had an issue with speed initially and support was good.

I'm using a Draytek Vigor 2750 bridged to a FortiWiFi 60C?and performance is excellent. Sync is 40Mbps and 10Mbps up.

Very pleased.

Overall, I am too. Although the usage meter is broken. Were changes made on the router side, or their side, to improve performance?

Jonathan

rhysb

435 posts

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#576252 2-Feb-2012 11:54

The Draytek is bridged, so the only thing you need to change on it is the Operating Mode under VDSL Setup.

Forgot to say, you'll also need to turn Hardware NAT off on the Draytek too.

rhysb

435 posts

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#576258 2-Feb-2012 12:02

jmosen: Overall, I am too. Although the usage meter is broken. Were changes made on the router side, or their side, to improve performance?

It was actually an issue at my end that didn't show up with ADSL2+, but did with VDSL2. Who'd guess that rouge AP detection would limit throughput.

At 39c/GB overage, I'm not too worried about keeping an eye on the usage meter.

kiwitrc

4123 posts

Uber Geek
Inactive user

#581396 14-Feb-2012 15:34

We were supposed to cut over last Tuesday but apparently some issue with Chorus and ASID.

Still waiting.

While I get answers after a while HD are not proactive in letting me know whats happening. Maybe Chorus are keeping them in the dark, who knows.

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