Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


mroarsome

37 posts

Geek


#112163 28-Nov-2012 12:50
Send private message

We have just purchased a house in Churton Park and moved in over the weekend. Prior to moving in, I scheduled an UFB installation for the Monday just gone well in advance and was told Chorus would scope out the neighbourhood prior. I stayed home on the installation Monday and to my excitement 3 Chorus vans pulled up at around 9am with 3 workers eager to get started. However, after about 5 minutes they knocked on the door and said there was some bad news. As my section had been subdivided,  the green fibre box was located at the end of the driveway on the wrong side - they would need to dig up my or the neighbours driveway to get it into the house! They came up with a plan to intercept the fibre running along the front of my house but would require escalation to the 'build team'. 

Anyway, nothing has happened since then - only 2 days I know, but when i say nothing I mean nothing - no update, no contact. Not to sound like a whining teenager, but I do a lot of freelance work in the evenings and my partner works a lot from home as well and having no internet for even 3 days is painful! Just curious to hear if any one else has been in a similar situation? I wonder if its worth getting ADSL on in the interim? How long does it typically take to get an DSL connection put in these days? 




Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

InstallerUFB
840 posts

Ultimate Geek


  #724890 29-Nov-2012 21:16
Send private message

mroarsome:<snip>. As my section had been subdivided,  the green fibre box was located at the end of the driveway on the wrong side - they would need to dig up my or the neighbours driveway to get it into the house! They came up with a plan to intercept the fibre running along the front of my house but would require escalation to the 'build team'. <snip>

 

Ok here is a basic run down as to what happens (time lines are general timeings and are not specific to your job)

The crew that came to make your connection would have been an installation team, they are only contracted (and therefored payed) to make alterations to the conduits from the Pedistal (Green Box) to your house, inside your property but not to make alterations to the network structure outside of the boundary.

What they would have done, when they found out that the pedistal was not in a position that they could have connected you from, was to have your install job put on hold and provided information back to chorus of the issues

The team that handle these issues @ chorus would have requested a design quote from the local network contractor (may be the same company but not the same people as the install team)

This request would be handled on the priority set by chorus along with all the other minor design jobs in your area. 14days

design approval or rejection would then be done by chorus 7days

if approved - Build quote created and submitted 40days

Build Quote approval or rejection - Chorus 14days

if approved -  resourse (human and material) would be scheduled for the job / permits / locates requested and gained (council and other utility providers) / build job done / reinstament etc . 140days


(During this time you RSP will likely to only be informed that your installation request could not be completed and is on hold for network build )

on competion your instll request wiill be taken off hold (in association with your RSP) then the install job will be sent out to the installation team to come back and connect up to the new pedistal




- in saying all this someone from the build team could turn up tomorrow to do the work and your installation job could be on again next week

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.