Hey all,

So I live on the North Shore on the edge of the UFB coverage area.
A few months ago I watched Chorus install the Fibre on the other side of the street from me, and shortly after I received a flyer saying that I'd soon be able to connect to UFB.

Whoohoooo I thought.

Now that Telecom has launched their Ultra Fibre offering I phoned up to place my order. Telecom promptly told me that my address wasn't covered. What!?!?

Quick check gave me the following....

Reviewing the Chorus map my property has UFB available right now.
Checking Telecom's address checker only the odd numbered properties on the same side of the street gets UFB, and since I'm on the wrong side of the street I'm in the "no plans for UFB ever" bucket.

What further frustrates me is that some of my neighbours on the other side of the road live down long drive ways and are 7x further from the fibre than I am.

Tried twice to talk to someone at Telecom about it but I just get transfered to a line that never picks up.

Checking Snap they have the same address checker result but I wonder if I'll have more luck with a smaller company that offers a better customer service experience.

Oh and my phone line is not over ground so I should be ok on that front!?

Anyone else aware of problems with the address checker OR restrictions on hooking up house on the "wrong" side of the street??


Regards
Phil