Telecom's manual UFB availability checks disappointing!

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nisch

39 posts

Geek

#116031 16-Apr-2013 12:48

I live in east Auckland and Chorus laid fibre cable in my street in Nov 2012, they informed me at that time that my home was ready for UFB connection, I can see that that UFB distribution point is constructed. I also get positive result when I check it online that my street is available for UFB connection.

I contacted Telecom after their UFB plan was available and they agreed to get the connection done and had sent me a modem a week ago. I got a phone call today apologizing that my home is not ready for UFB connection, the reason that I was given was that their manual checks failed. I asked him for more details but he said that their system gives this information and that they will inform me when connection is available near my street. This is very confusing.

Has anyone else had this experience or can explain what manual check are that Telecom run?

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ChorusVan

77 posts

Master Geek
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Chorus

#800281 16-Apr-2013 15:40

If you are in a fibre-only section of Botany - then that is why Telecom cannot provide you with service immediately.

Their current product offering relys on having a copper connection to deliver a voice service. (Hence the discussion elsewhere re: overhead lead-ins).

Check out available providers in Chorus fibre-only subdivisions at; www.chorus.co.nz/fibre-subdivisions

Wheelbarrow01

1784 posts

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Chorus

#801614 18-Apr-2013 13:22

nisch: Thanks Ragnor, I will do that. There is no point in being loyal to one provider when they do not care about customers that have been with them for a long time.

It is just the comfort that makes one stay longer.

Hi Nisch, can you PM me your phone number and/or order number? I will have a look for you and see what is actually going on. I work in the back office team who deals with all broadband/fibre provisioning at Telecom.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd