Surprised nobody has posted this here yet, but in the interest of transparency I think it is useful to note that chorus is having some major issues right now with provisioning and faults systems, which means no new connections can be processed and no faults can be logged or worked on.  This is affecting all ISPs who interact with Chorus - which is basically everybody.

Sucks for us as an ISP, and sucks for anybody in the midst of transitioning broadband providers as this will either be delayed, or, if not done properly, cannot be escalated and fixed.


Email from Chorus:

Good morning,   Chorus continue to experience an outage of various internal systems, including OFM, SPM, SSP, Chorus Portal and our inbound phone queues company-wide.   Currently we are unable to complete any provisioning or fault restoration work. Please phone through any medical emergencies via the following escalation channels;

We do not have an ETA for service restoration, however our technical teams are investigating and we endeavour to keep you updated


ETA: Confirmed that this is indeed infrastructure that Chorus and Telecom still share post demerger that has gone haywire, so it's definitely related.

Not trying to bag Chorus here, just trying to be transparent about what things aren't working and why.
Looks like the issue is (mostly) fixed now anyway (as at 5.50pm Monday 19.05).


(we're not impacted by the Telecom component of the outage as we are on totally separate systems, but we are impacted by this Chorus outage)