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Forums › New Zealand Broadband › How long does it take for Chorus to tell ISP that the MDU build job is done
djrubbie

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#169807 26-Mar-2015 11:40
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Or more accurately, what is the process between Chorus and ISPs after the local fiber company has installed the fiber network into the building?

I've been informed by the building manager that the fiber has been fully installed (by Fibre option NZ LTD) into the building throughout all the floors in the MDU and that I should contact my ISP about getting this installed, however it's been a few weeks and Snap seems to have problems getting the status from Chorus.  What actually happens after this and why does this handover seem to be taking nearly a month?

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Chorusnz
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Chorus

  #1268357 26-Mar-2015 12:26
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The process does not end with the build techs leaving the site. MDU fit out is a bit like the communal build in the street, there is additional work that you can't see that needs to be done.  Although the vans & the techs are gone,  there is more work to do to record what actually got built.

Once the physical build in the property is complete (i.e. there is fibre cabling/duct from the basement to each floor, then from each floor into each tenanted space) then the build team submit the job for quality assurance.  (This ensures that what got built was what was designed).  This part of the process can take a few weeks.  Then the cable records update task gets underway. Each address point and fibre strand in the building needs to be recorded and loaded into the Chorus records management systems.  This work can take several weeks.

Only once this records updating is complete can a provisioning person select the fibre strand in the building to connect your apartment to the splitter that will deliver the service.  This also allows us to assign a unique service ID to the service that we hand over to your ISP.  At this point we can issue the work order to the provisioning tech to come & compete the installation of your service.

^GL

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