We are having huge issues with our connection.

Dropouts - We have drop outs every hour or two AT LEAST. It's insane and extremely frustrating.

Slow connection - Apart from the dropouts, another issue we have is that the internet becomes unusable where trying to load any website ( google.com, facebook.com, youtube.com ) takes a few minutes to load. This happens on all devices... it's extremely frustrating. And seems to only go back to normal after a numerous amounts of resets of the modem. This can happen at any time of the day... evening, morning, night, mid day... weekends and week days.

Ping spikes - We have huge ping spikes while playing any game ( CS:GO, TF2, BF4, Reflex ) which happens EVERY time we play. It's so bad that we have become used to the spikes and drop outs... it's just not good enough. They kick in about every 5-10 minutes and will go from 50ping to 300+ in 1 second and then over a period of 10 seconds drops back down again, but in certain situations while gaming... this leads to us getting REKT.

Does anyone have any advice on how we can fix this?... Orcon mentioned having a "dedicated" line installed?... which bypasses our current line?... anyone had any experience with this or have any idea on how to do this?

We've also had someone mention a master splitter, but I feel that it may be more than that... can you let me know what we can do?

- We are open to costs and ideas on having a stable line installed, and we are not in a area with Fiber and our line currently doesn't have the ability to have VDSL.

Who do we go to for help?... our current ISP BigPipe can't really help with installations etc... but who can?... who can we contact to test our line, find the issue and help us fix the issue?... we would get a new line installed if that is what is going to fix it.

- Your ISP and plan: BigPipe, Fast
- Type of connection: ADSL2 ( I believe )
- Your modem DSL stats: -----DSL Information-----
DSL Driver Version:A2pD035a.d23f
DSL VPI/VCI:0/100
DSL Status:Up
DSL Mode:ADSL_2plus
DSL UpStream Rate (Kbps):1081
DSL DownStream Rate (Kbps):8702

Down Up
DSL Noise Margin (0.1 dB): 127 (12.7db) 133 (13.3db)
DSL Attenuation (0.1 dB): 225 (22.5db) 128 (12.8db)
DSL Transmit Power (0.1 dB): 190 (18.9db) 121 (12.1db)

- Your general location: Bremner Avenue, Mt Roskill
- If you are rural or urban: Urban
- If you know your connection is to an exchange, cabinet or conklin: No idea
- If your connection is to a ULL or wholesale service: No idea
- If you have done an isolation test as per the link above: Couldn't find the isolation test info?

[EDIT] Also, we do have a alarm system installed at our house ( we don't use it as it doesn't seem to even switch on or work at all ) - this may be of some assistance in helping with our issue?