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Forums › New Zealand Broadband › Slow TrustPower GigaBit Internet
Murdoc

5 posts

Wannabe Geek


#245452 4-Feb-2019 17:56
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Hey team,

 

Our flat switched to Trustpower #FreeT.V. but the internet is incredibly slow on latency? It takes 30s - 5min(on bad days) to load the page sometimes and that's the main problem I have. I don't know if it would be the modem since we have 7 people in the household. I bought a TP-Link AC1750D modem and that couldn't work with TrustPower because of tagged Fibre. Also speed is more like 300/100 overall and is highly inconsistent. Any one else have any similar issues. Thoughts? Fixes? Recommendations welcome. Aside from the T.V. this is much worse than my previous 200/100 with spark.

 

EDIT: The latency is over wi-fi and ethernet furthermore the speeds are measured with 5GHz wi-fi. The modem is the Netcomm-NF18ACV from TrustPower.

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Murdoc

5 posts

Wannabe Geek


  #2174422 7-Feb-2019 13:52
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Solved!

 

 

 

Sorry for the late response guys, got God of War recently :)

 

I had the Archer D7 AC1750 modem and it has no Vlan Tagging option under the modem. You can do a flashed update to  AU version(170511) to get it for the wireless router option to include the VLAN Tagging option but it still didn't work for me. I installed a new firmware update and on the current Netgear modem and that seemed to fix the latency and speed problems. Have much more consistent speeds now. Can get back to learning JavaScript until I pass out every night.

 

 

 

All the best,

 

Your boy Murdoc

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