Chorus fibre install stuck in no man's land

I may be able to provide some clarification on why this appears to be so difficult. Firstly we need to go back in time.

When Chorus signed the contract with Crown Infrastructure Partners (formerly Crown Fibre Holdings), the understanding was that Chorus would provide one pair of fibres to each legal address.

The problem you have in your situation is that you have two separate buildings on a single legal address. Chorus has connected one building for you, but cannot easily connect the other within the parameters under which our network was designed.

Yes we do offer Additional ONTs, however additional ONTs are essentially an extension off the primary ONT using the second fibre, and as such, they MUST be in the same building as the primary ONT.

Chorus was never asked or mandated to provide capacity to connect multiple separate buildings on a single legal address. This has created quite a few issues, particularly where property owners have built minor dwellings on their property without subdividing, since our network was built past their gate.

IF a new minor dwelling has ended up with a separate postal address registered with NZ Post, and has its own letterbox, and has a separate and matching address for the electricity meter, then it is sometimes possible for the RSP to get that postal address created in our system as a usable demand point. That would then allow an order to be placed, which then goes down our Infill Build process for the additional network capacity to be built. I suspect this solution will not suit your circumstances - I doubt the church has it's own postal address and letterbox and possibly not its own power meter, so in your case I only see two other options:

1. You (or your electrician) could provide & install your own 20mm duct & Cat 5/6 cable between the two buildings. One end of that cable would be connected to Port 2 of the existing ONT, and the other end can be connected to a new router in the Church, and you simply pay the RSP of your choice to liven up a secondary connection on Port 2 of the existing ONT. I'm sorry I don't know if 2Degrees offers secondary connections or not.

2. Chorus does offer a Smart Location service. This is where we create a demand point in our system for a new primary connection. A Smart Location Address is commonly created for assets such as ATMs, electronic billboards, traffic light control boxes, electric gates, portacoms etc - anything that doesn't have it's own unique legal street address. We have recently done a Smart Location order for a dental clinic at an Auckland school - the main school building was already using the fibre connections allocated to the school's street address but the dental clinic on the school grounds required their own standalone connection. We could not use the school address as that was already in use, so a Smart Location demand point was created and an order was then issued to connect the dental clinic. It is important to note that for a Smart Location connection, the end customer pays for all the Network Build required to facilitate the connection. This is quoted and the customer must agree to the charges before work begins. For some basic information about Smart Locations, head to https://www.chorus.co.nz/connecting-smart-locations

If I were you, I would strongly consider option 1 above. It is likely the quickest, cheapest and least obtrusive way to get a connection to the church. Please let me know if you need further clarification.

lyndondrake

Wheelbarrow01