Google+ Photo Albums / Gallery unusable in the evenings.

Forums › New Zealand Broadband › Google+ Photo Albums / Gallery unusable in the evenings.

bender84

78 posts

Master Geek

#119304 27-May-2013 19:09

Hi All,

I've been having a horrible time trying to upload and view photos in the Google+ Gallery in the evenings recently. In fact, it's unusable. Random Pictures in the Gallery won't load, and uploads just get stuck on trying to upload the first Photo.
I have power cycled the router (Draytek 2700), tried different browsers (Firefox, Chrome and Internet Explorer), tried uploading from different computers and encountered the same problem.

Access to the other sites I regularly visit appear to be Okay with no packet loss

Contacted the Broadband Helpdesk and sent them some trace routes and they said they didn't see a problem with them?!?!

Has anyone else had similar problems with Google+?

Thanks


Monday 20th May 2013 @ 9:05 p.m
Tracing route to googlehosted.l.googleusercontent.com (74.125.237.11) over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router (192.168.1.1) 
2 211 ms 109 ms 196 ms 122-61-56-1.jetstream.xtra.co.nz (122.61.56.1) 
3 * * * Request timed out. 
4 * * 46 ms 124.150.165.62 
5 * * * Request timed out. 
6 53 ms 53 ms * ip-74.73.45.175.VOCUS.net.au (175.45.73.74) 
7 46 ms 47 ms 46 ms ip-73.73.45.175.VOCUS.net.au (175.45.73.73) 
8 * * * Request timed out. 
9 47 ms * 47 ms ten-0-0-0-0.cor03.syd03.nsw.VOCUS.net.au (175.45 
.72.119) 
10 * * * Request timed out. 
11 * * * Request timed out. 
12 47 ms 47 ms * 66.249.95.234 
13 48 ms * * 72.14.237.49 
14 * * * Request timed out. 
15 * 47 ms 47 ms syd01s04-in-f11.1e100.net (74.125.237.11)

Trace complete.


Thursday 23rd May 2013 @ 8:13 p.m

tracert lh6.googleusercontent.com

Tracing route to googlehosted.l.googleusercontent.com (74.125.237.138) 
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router (192.168.1.1) 
2 21 ms 21 ms 21 ms 122-61-56-1.jetstream.xtra.co.nz (122.61.56.1) 
3 * * * Request timed out. 
4 46 ms 46 ms 46 ms 124.150.165.62 
5 * * * Request timed out. 
6 * * 48 ms ip-74.73.45.175.VOCUS.net.au (175.45.73.74) 
7 46 ms * * ip-73.73.45.175.VOCUS.net.au (175.45.73.73) 
8 * * * Request timed out. 
9 * * * Request timed out. 
10 * * * Request timed out. 
11 * * * Request timed out. 
12 * * * Request timed out. 
13 * * * Request timed out. 
14 * * * Request timed out. 
15 * * * Request timed out. 
16 * 47 ms * syd01s13-in-f10.1e100.net (74.125.237.138) 
17 47 ms * * syd01s13-in-f10.1e100.net (74.125.237.138) 
18 * * * Request timed out. 
19 * 47 ms 47 ms syd01s13-in-f10.1e100.net (74.125.237.138)

 


Monday 27th May 2013 @ 6:34 p.m

Tracing route to googlehosted.l.googleusercontent.com (74.125.237.138) 
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router (192.168.1.1) 
2 31 ms 28 ms 30 ms 122-61-56-1.jetstream.xtra.co.nz (122.61.56. 
3 * * * Request timed out. 
4 57 ms 46 ms 46 ms 124.150.165.62 
5 * * * Request timed out. 
6 * 48 ms * ip-74.73.45.175.VOCUS.net.au (175.45.73.74) 
7 * 47 ms * ip-73.73.45.175.VOCUS.net.au (175.45.73.73) 
8 47 ms 46 ms * ip-72.72.45.175.VOCUS.net.au (175.45.72.72) 
9 * * 47 ms ten-0-0-0-0.cor03.syd03.nsw.VOCUS.net.au (17 
.72.119) 
10 46 ms * * ten-0-1-0.bdr01.syd03.nsw.VOCUS.net.au (114. 
92.209) 
11 * 46 ms 46 ms google.syd03.nsw.VOCUS.net.au (114.31.201.18 
12 47 ms * 46 ms 66.249.95.234 
13 48 ms * 48 ms 72.14.237.137 
14 47 ms * * syd01s13-in-f10.1e100.net (74.125.237.138) 
15 * * * Request timed out. 
16 * * * Request timed out. 
17 * 48 ms * syd01s13-in-f10.1e100.net (74.125.237.138) 
18 47 ms * * syd01s13-in-f10.1e100.net (74.125.237.138) 
19 * * 47 ms syd01s13-in-f10.1e100.net (74.125.237.138) 
Trace complete.

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20096 posts

Uber Geek

#826653 27-May-2013 21:11

Have you contacted google, to see if the problem is at their end or not? It may just be a problem with your account. I don't have any problems using google + with them.

Mighty Ape

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ALTRON

577 posts

Ultimate Geek

#826672 27-May-2013 21:43

Yeah Im having the same issue. picasa/google+ albums really slow to not working at all.
On telecom ADSL.

quickymart

13767 posts

Uber Geek

ID Verified

#827374 28-May-2013 21:44

Same thing for me on Sunday night. Was trying to show my stepbro my album but it was just hopeless.

Talkiet

4787 posts

Uber Geek

Trusted

#827548 29-May-2013 09:43

Hi guys - thanks for the heads up on this. Something odd is going on but I can't be specific about what it is I'm afraid. We are working towards a resolution. This isn't affecting all ISPs but is affecting several in NZ.

Regards
Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

hairy1

3331 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#827574 29-May-2013 10:37

Same here. I am on Vodafone ADSL. Haven't logged a fault with them. I just got frustrated and left it. Didn't think too much about it until I saw this thread.

Neil, is your solution ISP specific or do I have to start pestering JohnR? ;-)

Cheers, Matt.

My views (except when I am looking out their windows) are not those of my employer.

Talkiet

4787 posts

Uber Geek

Trusted

#827577 29-May-2013 10:42

hairy1: Same here. I am on Vodafone ADSL. Haven't logged a fault with them. I just got frustrated and left it. Didn't think too much about it until I saw this thread.

Neil, is your solution ISP specific or do I have to start pestering JohnR? ;-)

Cheers, Matt.

I'll tell John what's up. I'm not sure whether this specific issue will turn out to require an ISP specific solution or not. I would expect VF was affected as well - thanks for confirming.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

BDFL - Memuneh
79130 posts

Uber Geek

Administrator

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Geekzone

Lifetime subscriber

#827580 29-May-2013 10:45

Perhaps that's why Talkiet is not talking much, and some but not all ISPs would be affected?

Heard a rumour that the DIA filter has blocked one of Google's servers (74.125.237.11), causing all sorts of problems. Anyone know more?
— Tech Liberty NZ (@techliberty) May 28, 2013

thomasbeagle

21 posts

Geek

Trusted

#827599 29-May-2013 11:15

Hi there,

You may notice that the same address appears in our referenced post here: http://techliberty.org.nz/is-this-what-the-dia-filter-looks-like/

freitasm

BDFL - Memuneh
79130 posts

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Geekzone

Lifetime subscriber

#827603 29-May-2013 11:20

Sorry, what address? I can't see a match there...

thomasbeagle

21 posts

Geek

Trusted

#827617 29-May-2013 11:31

The address 124.150.165.62

This is registered to Fastcom who count the DIA as one of their clients.

ratcateme

1 post

Wannabe Geek

#827625 29-May-2013 11:41

Doing a traceroute from my Vodafone ADSL get quite different traces for 74.125.237.11 and 74.125.237.10 but they have a common sequence of addresses at the end, seems a bit odd to me http://pastie.org/7977328

Ben

317 posts

Ultimate Geek

Trusted

Vend

#827651 29-May-2013 11:45

So that unresolved IP after 124.150.165.62 is probably the filter box itself 'inside' DIA?
Seems to make sense.

JamesL

956 posts

Ultimate Geek
Inactive user

#827670 29-May-2013 12:22

This happened to me back in 2011 when crunchyroll ended up going via that 124.150.165.62 IP

The site was unusable and streaming videos wasn't possible, had to use a VPN to get around it, due to the packet loss incurred on 124.150.165.62

thomasbeagle

21 posts

Geek

Trusted

#827702 29-May-2013 12:59

Gidday,

Some people have been looking into it more and I wrote up the following: http://techliberty.org.nz/dia-now-filtering-google/

tl;dr yes it looks like it is the filter killing Google performance for some people.

I'm pleased with my non-filtered Snap connection. :)

Talkiet

4787 posts

Uber Geek

Trusted

#827719 29-May-2013 13:49

Although a traceroute will still look the same, the packet loss issue SHOULD have been resolved. Please comment on whether performance has improved or not.

Unfortunately I'm not in a position to have a debate about the path the traffic takes, just whether or not performance across that path is ok.

Regards
Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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