How do I unlock an Ipad

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minimoke

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#228714 18-Jan-2018 21:14

Long story short. Me mum died. I'm left with her Ipad. Before death she managed to forget password and locked out of account. Ipad has been reset. But I think I can log in with her iCloud user name and what I think is her password. But I then have to answer security questions. I have no idea what her security answers are and her email goes to her Ipad which i cant get into. I've hunted on Apple website but doesn't look like t a real person exists. I cant use Chat cause I cant log in.

Any clues how I can breathe life into the Ipad or do I just bin it.

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Brumfondl

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#1942195 18-Jan-2018 22:01

If you have the Apple ID and password then the activation lock won't be an issue as you should be able to just get into the iPad without the need for security questions. If you don't know the password but have the Apple ID and access to the email address that was used with the account then you should be able to reset the password using the email address and, again, your problems will be solved.

Failing all this I guess you could try calling AppleCare and see if they can do anything for you.

lxsw20

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#1943207 18-Jan-2018 23:38

gehenna:

I've never run into that issue before, DFU restore to factory and set up as a new device instead of from backup gets me a fresh device. Been a while since I've given it a go though...?

That hasn't been the case since about iOS5 I think. Whenever an Apple device, be it iPhone, iPad, Mac, is reset. It will phone home and check if there is an iCloud lock (iCloud wasn't logged out before the device was reset). If so, you need to put in the credentials of the last used iCloud account before you get any further.

IIRC if you have proof of purchase, there is a way to do this via apple, but that is about the only way. Call their support line.