Apple power plug adaptor recall

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sir1963

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#191245 29-Jan-2016 09:31

http://www.apple.com/nz/support/ac-wallplug-adapter/

I am not sure how Apple will go with the serial number requirement.

The have identified a potentially serious electrical hazard and the recall should not be dependant on you having

a valid serial number to go with it. The hazard remains, serial number or not.

This can easily fall under the consumer Guarantees act "Free from defect" clause.

We have multiple devices and I have kept these plugs over the years eve through the computer they originally came from has since died.

They have been mixed and matched as we have travelled, shifted house etc so I can not say what adaptor came with what device.

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#1481075 29-Jan-2016 09:54

Also, some devices affected are not listed - in my case, 3x Airport Express v1's - and spare power adaptors for travelling.

I'm surprised they havent made it easier for owners of multiple devices or businesses. Not everyone will just have one device

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ZollyMonsta

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#1481110 29-Jan-2016 11:00

Mine is affected (iPad 3). Requested a replacement via the web, will be posted but have to post the old one back (they better pay the postage!)

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#1481113 29-Jan-2016 11:12

I visited the local authorized Apple reseller, theyre aware of the recall but at this point had not been sent any other information about how to deal with it etc. The girl said hopefully early next week the procedure will be in place etc.....

Im hoping they dont want serial numbers for walk in's because I have a large number of devices at work and spare plugs on their own that are affected.

XPD / Gavin

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Behodar

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#1481115 29-Jan-2016 11:14

I've requested a replacement too (latest model of MacBook Pro, so the redesign must be fairly new). I'll need to check my dad's machine at some point too.

The confirmation email said something like "we'll send a box so that you can send back the old one" but I don't know whether you *have* to... but I probably still will anyway unless they make it difficult.

firefuze

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#1481165 29-Jan-2016 12:24

Just ordered 6 replacements via the Apple website, my house is flooded with Apple products. But like others, I had a mix of devices that I no longer have but still have the AC chargers for.

Since the website needs the hardware serials, you can login with your Apple ID and see all of your (current and previous) Apple products that are associated with your Apple ID and their respective serial numbers to make a claim against.

https://supportprofile.apple.com/

sir1963

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#1481222 29-Jan-2016 13:49

firefuze:

Just ordered 6 replacements via the Apple website, my house is flooded with Apple products. But like others, I had a mix of devices that I no longer have but still have the AC chargers for.

Since the website needs the hardware serials, you can login with your Apple ID and see all of your (current and previous) Apple products that are associated with your Apple ID and their respective serial numbers to make a claim against.

https://supportprofile.apple.com/

Looks like for work we can do bulk replacements without the need for serial numbers, so I am trying to get my first batch of 50 to see how we go.

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SwansNZ

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#1481249 29-Jan-2016 14:39

firefuze:

Just ordered 6 replacements via the Apple website, my house is flooded with Apple products. But like others, I had a mix of devices that I no longer have but still have the AC chargers for.

Since the website needs the hardware serials, you can login with your Apple ID and see all of your (current and previous) Apple products that are associated with your Apple ID and their respective serial numbers to make a claim against.

https://supportprofile.apple.com/

Just got off online chat with apple to replace some of my adaptors – 76 minutes

I have 8 apple devices, but can only find 5 adaptors right now – that’s enough anyway.

Apple had to raise a repair order for each one, and billed me (hold on credit card) for each one. They will send out a replacement plus box to return the old one, and when they get that back, will take off the hold on the CC… I hope.

wellygary

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#1481259 29-Jan-2016 14:58

I'm guessing there could be a fair few 100 million of these adapters in the recall (10 years of prodcuts in Contental Europe- is gonna be a big number )- So once you factor in Staff costs, its gonna cost well north of a $billion,

JayADee

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#1481265 29-Jan-2016 15:12

firefuze:

Just ordered 6 replacements via the Apple website, my house is flooded with Apple products. But like others, I had a mix of devices that I no longer have but still have the AC chargers for.

Since the website needs the hardware serials, you can login with your Apple ID and see all of your (current and previous) Apple products that are associated with your Apple ID and their respective serial numbers to make a claim against.

https://supportprofile.apple.com/

Thank you! I was trying to find that earlier today for the same reason.

Tinshed

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#1481277 29-Jan-2016 15:34

Thank you to both firefuze and sir1963 for the useful links. They made the whole process very easy, and I now have 8 "repairs" underway. (I didn't realise however I was such an Apple fanboy :-)) Easy to do over the Web. Interestingly some serial numbers, such as for my iMac, aren't covered by this program but that is to be expected I guess.

Tinshed
Wellington, New Zealand

mattwnz

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#1481309 29-Jan-2016 15:44

Are they just replacing the prongs part or the entire adapter? I had an adapter just die, and also knew that one prong is lose

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wellygary

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#1481317 29-Jan-2016 15:58

I'm Fairly sure its just the prong duckhead

mattwnz

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#1481318 29-Jan-2016 15:58

sir1963:

http://www.apple.com/nz/support/ac-wallplug-adapter/

I am not sure how Apple will go with the serial number requirement.

The have identified a potentially serious electrical hazard and the recall should not be dependant on you having

a valid serial number to go with it. The hazard remains, serial number or not.

This can easily fall under the consumer Guarantees act "Free from defect" clause.

We have multiple devices and I have kept these plugs over the years eve through the computer they originally came from has since died.

They have been mixed and matched as we have travelled, shifted house etc so I can not say what adaptor came with what device.

I purhcased one of my adpters as a stand alone Adapter. It has it's own number, but it doesn't work on their form. The other came with a dead device, which I now use on another device. They are not going about it the right way..

mattwnz

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#1481320 29-Jan-2016 16:00

wellygary:

I'm Fairly sure its just the prong duckhead

Interesting, because people are going to end up with different coloured plastics on the same adapter, which is going to annoy a few people with OCD. eg. The white colour on some models differs from others,

sir1963

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#1481325 29-Jan-2016 16:05

wellygary:

I'm guessing there could be a fair few 100 million of these adapters in the recall (10 years of prodcuts in Contental Europe- is gonna be a big number )- So once you factor in Staff costs, its gonna cost well north of a $billion,

In bulk, probably costs Apple less than 50 cents.

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