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Taubin

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#272416 24-Jun-2020 07:11
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Bit of a strange issue. For the last three days (today included) my 2 degrees mobile data and fibre connection have gone down at the same time for ~15 minutes. Always between 6 and 7 AM. I check the status page for 2degrees when it comes back up, however it says there are no issues in my area (Albany, North Shore).

 

I'm not sure what to check, power cycling the phone and ONT does nothing. Are there upgrades going or is this possibly an issue with my account? We've been with 2degrees for a few years on mobile and a year on fibre and never had any issues until this.

 

Anything I should be checking on my end? Or any other help?

 

Phone(s) are a Galaxy S10 and an iPhone 7. Router is a Fritzbox! 7490

 

 





ZL2TOY/ZL1DMP


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freitasm
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  #2511175 24-Jun-2020 07:18
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The same happening here in Johnsonville - I have been joining a couple of conference calls at 6.30am. Yesterday and today services were down around that time. I have restarted router and APs and back online but I have the impression it was on the 2degrees network side and perhaps my internal LAN restart just coincided with the service coming back.

 

Anyone else seeing this? 





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Linux
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  #2511200 24-Jun-2020 07:50
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@NickMack software updates to the ASX's?

hio77
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  #2511207 24-Jun-2020 08:25
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sounds to me like handover migrations





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NickMack
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  #2511219 24-Jun-2020 08:55
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hi All,

 

@Linux is correct, ACX switch (POP/datacentre Aggregation switches) software upgrades. This week upgrades were performed in Auckland, Hamilton and Christchurch - Next week we have the remaining 2 switches scheduled for Hamilton which concludes the upgrades - (~60).

 

Nick





Taubin

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  #2511221 24-Jun-2020 08:56
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Thanks Nick!





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freitasm
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  #2511222 24-Jun-2020 08:57
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Thanks @NickMack - it's affected Wellington as well.





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  #2511225 24-Jun-2020 09:02
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Huh, I had a weird disconnection issue lasting a couple of minutes around 7am this morning (7:03am according to the alert from the UniFi community controller), maybe that was it?


 
 
 

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hio77
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  #2511230 24-Jun-2020 09:06
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NickMack:

 

hi All,

 

Linux is correct, ACX switch (POP/datacentre Aggregation switches) software upgrades. This week upgrades were performed in Auckland, Hamilton and Christchurch - Next week we have the remaining 2 switches scheduled for Hamilton which concludes the upgrades - (~60).

 

Nick

 

 

6am upgrades? damn.. that's almost perfectly suited for a gamer sleep pattern!





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davidcole
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  #2511232 24-Jun-2020 09:11
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Ahh I did get a notification from Fing that the internet was playing silly games with me this morning 6-7. Just as I was upgrading an ubuntu machine that has my unifi controller. So I thought it was that.

Out in Lower Hutt on fibre.




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#2511238 24-Jun-2020 09:22
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Purple packet eaters getting some TLC


darylblake
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  #2511802 24-Jun-2020 21:23
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Ahh ACX's. 

Touchy subject for some..... 

 

 

 

 


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