Slingshot charges... Visibill

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Northland

111 posts

Master Geek

#65909 9-Aug-2010 07:48

does anyone remember how much they were charged on their first slingshot bill?
when I signed up about a month ago now i was charged 29.95 straight away that needed
to be paid within 10days for broadband? which i was told is the one months in advance

but wondering why my bill is now 132
i have everyday 29.95
homeline 47.00
maintenance 2.00

and no extra charges on top of that as far as I know I cant work out how its 132 bucks
or even see on their visibill online the breakdown of charges or when any of this is due

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1819 posts

Uber Geek
+1 received by user: 52

Trusted

#365357 9-Aug-2010 12:48

You might need to phone the helpdesk to work that one out.

Could it be extra datablocks?
If you sign into Slingshots main website and look in My Accounts, under Manage Usage
and check that the auto purchase datablocks is turned off.

wanghou168

453 posts

Ultimate Geek
+1 received by user: 10

#365707 9-Aug-2010 23:56

yea sounds like you have purchased some additional datablocks without knowing it

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Detruire

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+1 received by user: 84

#365724 10-Aug-2010 02:45

Unless you turn it off, extra blocks will be added to your account when you reach your cap.

rm *

haakuturi

241 posts

Master Geek

Trusted

#365732 10-Aug-2010 06:32

If it's your first invoice, there's probably an element of pro-rata charging being applied as well.

Can you message me with your account number and I'll take a look for you :)

haakuturi

241 posts

Master Geek

Trusted

#365748 10-Aug-2010 08:18

And it's sorted! (as long as my PM made sense!)

=)

Northland

111 posts

Master Geek

#365890 10-Aug-2010 15:48

haakuturi: And it's sorted! (as long as my PM made sense!)

=)

Hey Nik thanks for your help appreciate it

I ended up having to phone through just now and spoke with about 3 people about a
couple of issues and as I cannot open pdf files opted to get the paperbill sent out to me
instead. I thought you could request or cancel a paperbill online through my account but
the customer service rep couldn't find the option either so I guess I'll have to phone
if I want to cancel paperbill services was not informed on if theres a charge also but im
taking a guess that its $1 from somewhere I read on the website.

I understand more with your explanation on how to read my visibill
The phone ops weren't that helpful to me today or the other few times I have had to phone
the call centre. I was put through to the credit depart but after 30mins on hold hung up
and called back 0800892000 wanting to know how many days customers have to pay
an invoice in full as there is no way I can afford to pay my full amount in 10 days being
the first invoice with extra charges pro rata as you said.

So i just spoke to a normal rep ( not in credit depart) who
told me if the full invoice isn't paid within 15 days from the invoice date so
8th of August + 15days my account
will be suspended is this correct?

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haakuturi

241 posts

Master Geek

Trusted

#365892 10-Aug-2010 16:00

suspension doesn't kick in until you're quite seriously overdue, but it's always better to be up to date ;-)

If you can't open the .pdf files you'll need to get your hands on something like Adobe Reader or Foxit Reader :)

And yes, paper invoices are $1 per month. CSR's can add/cancel that service at any stage.

If you get CSRs that aren't particularly helpful, let me know and I'll follow up with that CSR 'cause they should know this sort of thing! :)

Northland

111 posts

Master Geek

#365911 10-Aug-2010 16:34

Thanks Nik

I remember speaking to someone called kyle i think who tried to explain to me
when things would be suspended he connected me through to credit depart
when I hung up waiting.

Kyle did say after 15 days from invoice date account would be suspended
but lost me from there because when I called earlier about 15mins beforehand and spoke
with someone else they told me it should be paid in 10days after invoice date but
i had 30days at the most to have it paid in full which of course it will be but never mentioned
anything about a suspension because I said it'll be paid by the end of the month well within 15 days
of invoice date!

Been trying to sort this out somehow but had 2 people telling me 2 different things
just wanting to know whats what because i dont want to get stuck with extra charges
again on my next bill

Northland

111 posts

Master Geek

#365915 10-Aug-2010 16:38

oh also i cannot download adobe reader because i only have 2GB of freespace on my computer
and no longer download anything until i can afford to get a bigger harddrive..

in regards to fixit reader i looked it up but is it a big file will it take up alot of space if
i install that? I had a pdf addon or plugin thing for firefox but i didn't know how to use it
and couldn't figure out how to open files downloaded

really appreciate the help :D

haakuturi

241 posts

Master Geek

Trusted

#365950 10-Aug-2010 18:00

Foxit is not much smaller than Adobe to be honest; you might be better off creating a Google account and using http://docs.google.com. That way you can upload the .pdf files and view them that way.

Though if it's getting to that point, you may as well just use Visibill and not worry about the .pdf invoices :)

Northland

111 posts

Master Geek

#365963 10-Aug-2010 18:33

Thanks again Nik didn't know about docs.google..hopefully i receive the current invoice in the post so i can see it for myself then in future view it online when I am more familiar with how to read everything, just spoke to someone else who told me it wont get suspended after 15days of invoice date if not paid but will incur $5 charge after 30days if unpaid then suspended maybe tomorrow ill call again and get the correct answer

thanks for taking the time to help me out :)

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scottr

262 posts

Ultimate Geek
+1 received by user: 6

Trusted

#365983 10-Aug-2010 19:15

I'd recommend foxit over adobe any day., foxit installer is 5 meg, adobe is 50 meg. If a pdf reader needs something to start with windows just to make it faster they're doing something wrong..

hellonearthisman

1819 posts

Uber Geek
+1 received by user: 52

Trusted

#366013 10-Aug-2010 20:54

http://docs.google.com/viewer can view PDF's and you don't even need a google account.

Northland

111 posts

Master Geek

#366080 10-Aug-2010 23:44

scottr: I'd recommend foxit over adobe any day., foxit installer is 5 meg, adobe is 50 meg. If a pdf reader needs something to start with windows just to make it faster they're doing something wrong..

i did have a look at foxit will probably go with that in the long run when i can free up
some more space just really wanted anything other than adobe reader its just too big

Northland

111 posts

Master Geek

#366082 10-Aug-2010 23:54

hellonearthisman: http://docs.google.com/viewer can view PDF's and you don't even need a google account.

I looked earlier at http://docs.google.com/ to open my slingshot invoice that was sent to me
via email but the view
was all wrong and being as I am not that great with computers and all I couldn't
figure out how to view the page properly it was all showing in one column all over the place

on the link u posted it says Enter a document URL below to generate a link to view it

where would i find the URL for my slingshot invoice ? in my email its just asking me to view
as html or scan and download
http://docs.google.com/viewer

p.s i can view the invoice as an HTML but its all scrambled nothing is in line so I can't read it
properly if that make sense.

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