2 Degrees Call Quality

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2 Degrees Call Quality

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#2682729 29-Mar-2021 19:46

Hopefully the upgrades SaltyNZ mentioned earlier on get implemented this year. I'm looking forward to VoLTE becoming available to see what difference that makes

jjnz1

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#2682774 29-Mar-2021 21:06

I think everyone is missing the point.

2 Degrees basic calling quality is sub par. Put it against the two other main telcos and even without VoLTE there is something wrong.

I too have noticed mates on 2D calling me and it is horrible. To the point where they have called me back on whatsapp.

2D you have a PROBLEM. Fix it.

Great you have VoLTE on the way, but that is no fix. You will most likely not have VoLTE/4G coverage everywhere your 3G is, so you will need a good quality 3G voice layer.

I'm not on 2D so can't complain, but those that are should.

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#2682779 29-Mar-2021 21:11

@jjnz1 2degrees on net calls sound fine WB-AMR no issue but off-net calling is not up to par

jjnz1

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#2682783 29-Mar-2021 21:23

Linux:
@jjnz1 2degrees on net calls sound fine WB-AMR no issue but off-net calling is not up to par

Yep you're right. But everyone would agree if off net calls are bad quality it's a major problem for any telco.

Something must have happened recently, because off net calling used to be fine.

breakaway

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#2682810 29-Mar-2021 22:58

I have been on 2degrees for just over two months. Came from VF.

Switched because of the pool data plan that allows you to throw data at any 2d sim - thought that functionality would be useful. Didn't realise there was a catch (virtually unusable calling). It's bad enough when I'm speaking to someone using the handset - but try answering a call at motorway speeds using my car's builtin hands-free and the remote end is unintelligible. I have to hang up and call back over SIP.

I'll give it another month, then I'm going back to VF for $10/mth more but with less data and no pool sharing option. Being able to actually use my phone for calling is important to me. Or maybe I'll give Spark a go since they support ESIMs.

Hopefully 2d staff that browse this forum can run this up the chain because I'm unwilling to call support and get stuck on hold for multiple tens of minutes only to be told to restart my handset.

richms

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#2682824 29-Mar-2021 23:34

breakaway:

Hopefully 2d staff that browse this forum can run this up the chain because I'm unwilling to call support and get stuck on hold for multiple tens of minutes only to be told to restart my handset.

Thats ok, when you say you have done that they will tell you to go and get a new sim instead. I seldom use telco voice, I hate it, but I have dual sim in my phone and I can tell which sim a call is on based on if I can tell what people are saying rather than looking at the phone display. Charlie brown teacher calling and its 2degrees.

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liquidcore

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#2682968 30-Mar-2021 10:33

I just ported away this morning after spending 3 weeks on 2D - the call quality is just too hit and miss (mostly miss) and it's too embarrassing only being able to hear every second word clearly. Unfortunate as I really like the plans that 2D offers. Perhaps I'll give them another try once VoLTE and WB-AMR are deployed.

Edit: Had a brain fart and typed VoIP instead of VoLTE

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#2682972 30-Mar-2021 10:37

Sure you mean VoLTE not VoIP

WB-AMR is deployed but not cross net

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#2684410 30-Mar-2021 23:47

I haven't noticed the call quality issues too much as I've been calling primarily Mobile to fixed.
However that changed today when I called from my recently minted VFNZ connection to my wifes 2D connection, the quality was extremely poor. Never had the same issues when it was 2D to 2D.

I hope a resolution is forthcoming, a number of my wifes workmates have complained of poor audio quality when calling her. Its less of an issue now with the lockdowns hopefully behind us, but still a concern.

One interesting note is that offnet calling eg. VFNZ to Spark doesn't seem to have the same quality degradation. In fact in some cases, it sounds like the 'HD' calling codecs were in play.

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#2684439 31-Mar-2021 06:45

I've noticed a few Spark to Vodafone calls coming through as HD, so maybe they have the necessary IP handovers in place now?

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#2684934 31-Mar-2021 17:30

I just did a call to the same number on VodafoneNZ as I did yesterday and it was HD sounded sooooooo much clearer my call was on VoLTE 2d and the B party VoLTE vfnz

Even the person I called said wow this call is way clearer than it has been before

natedog

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#2685014 31-Mar-2021 19:09

Two calls to and from VFNZ in Canterbury today were absolutely awful to the point I resorted to messenger. It’s totally and consistently poor.

lokeynz

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#2685052 31-Mar-2021 21:01

liquidcore: I just ported away this morning after spending 3 weeks on 2D - the call quality is just too hit and miss (mostly miss) and it's too embarrassing only being able to hear every second word clearly. Unfortunate as I really like the plans that 2D offers. Perhaps I'll give them another try once VoLTE and WB-AMR are deployed

Same experience here, switched to 2degrees and have just ported back to Spark 3 weeks later due to poor call quality.

ajw

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#2685066 31-Mar-2021 21:37

Just called a friend on his vodafone mobile from my mobile using 2 degrees and the voice audio is crystal clear. I also call a friend my my 2 degrees mobile to fixed line connection and the audio is crystal clear.

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#2685068 31-Mar-2021 21:50

ajw:

Just called a friend on his vodafone mobile from my mobile using 2 degrees and the voice audio is crystal clear. I also call a friend my my 2 degrees mobile to fixed line connection and the audio is crystal clear.

Are you in an area where 2Degrees has VoLTE active? I believe areas where it is will give great call quality, but little old Auckland where I live doesn't have it yet :-(

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