Issue with Orcon Internet Usage - 350GB over 30GB limit

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Issue with Orcon Internet Usage - 350GB over 30GB limit

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freitasm

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#875148 10-Aug-2013 17:34

Well, regardless of being solved, the OP should post the resolution - at least to help others that might have the same problem, or to confirm is not unsecure webadmin, firewall OFF allowing DDoS Smurf attacks, unsecure WiFi, BOT malware and what else it could be.

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FireEngine

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#875155 10-Aug-2013 18:02

The OP described themselves as "not technically savvy" - so we may have all the info we will get and have to draw our own conclusions....

Regards FireEngine

Kirdog

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#875157 10-Aug-2013 18:06

Can any one ask on my post please? :)

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=127392&page_no=3#874724

Because it can happen...

Sorry about my English guys :>

dwl

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#875174 10-Aug-2013 18:41

FireEngine: The OP described themselves as "not technically savvy" - so we may have all the info we will get and have to draw our own conclusions....

I believe one of the key purposes of this forum is to educate and share knowledge. I don't yet know what to conclude based on what I have read.

The first post said "they told me that after their investigation they tell me that 350GB was used over 4 days in July and it ws from streaming iTunes". I find it hard to believe that there was 350 GB usage from iTunes in 4 days. Has the Orcon help desk got enough application awareness visibility to know that the usage was from iTunes? Perhaps it was only a suggestion about possible usage but that isn't the way the post was worded.

If customers aren't "technically savvy" they are more reliant on the ISP to help them through issues and if they aren't comfortable with the answers they may then turn to this forum. ISPs do have bugs and faults and I am nervous that users can get "resolution" without the underlying reason being explained. If there is now a clear reason why so much data was used we would like to know so that others can benefit from this experience. If there isn't a known reason but the customer has been made happy then is there still a time bomb for others?

FireEngine

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#875201 10-Aug-2013 20:16

Well lets look at what has been shared:

OP says they use iTunes content
They have multiple Apple devices

Orcon Helpdesk states it was overwhelmingly iTunes traffic (based on the ports used, we dont record what the traffic was)
I have had my team confirm this so I have restated it, together with a description of the upload/download pattern.

A highly likely scenario is some iTunes content was trying to sync but not completing and retrying until it finally succeeds. The retries could be for many reasons that are non-NZ based let alone Orcon responsibility or control, hence it is very difficult to investigate further. Indeed using the facts as I have them and Occam's Razor, this is the only conclusion supported by them. Not the only scenario possible, but the only one supported.

So we have some data, the OP is unlikely to br able to provide more, nor can Orcon (for instance we can tell if the firewall is up or down now, but not whether it was up or down at the time of the overage etc).

I am all for sharing, hence my presence on Geekzone, but in this case there may be no further useful data to be had to support any further analysis.

Regards FireEngine

lucky015

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#875203 10-Aug-2013 20:30

FireEngine:
lucky015:
richms: Perhaps ISPs should offer insurance for this happening as a value added feature?

There is, Its called a Capped plan.

Surely you mean an UN-capped plan?

Or do you mean a capped plan that stops at your cap and doesnt allow any further usage?

Either really, Capped (in the sense of being restricted after hitting the cap) for those who know they are minimal users and don't want to risk big bills or UN-Capped (unlimited) for those who are willing to pay and/or expect it to happen and would like to be able to continue at full speed.

Pay as you go excess for something as extremely variable as data overage always struck me as a terribly bad idea myself anyway but each to their own.

Dyson

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dwl

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#875212 10-Aug-2013 21:02

FireEngine: Well lets look at what has been shared:

OP says they use iTunes content
They have multiple Apple devices

Orcon Helpdesk states it was overwhelmingly iTunes traffic (based on the ports used, we dont record what the traffic was)
I have had my team confirm this so I have restated it, together with a description of the upload/download pattern.

A highly likely scenario is some iTunes content was trying to sync but not completing and retrying until it finally succeeds. The retries could be for many reasons that are non-NZ based let alone Orcon responsibility or control, hence it is very difficult to investigate further. Indeed using the facts as I have them and Occam's Razor, this is the only conclusion supported by them. Not the only scenario possible, but the only one supported.

So we have some data, the OP is unlikely to br able to provide more, nor can Orcon (for instance we can tell if the firewall is up or down now, but not whether it was up or down at the time of the overage etc).

I am all for sharing, hence my presence on Geekzone, but in this case there may be no further useful data to be had to support any further analysis.

This is helpful thanks FireEngine and I think it is great that the ISPs do share on this forum. While the iTunes observation had been stated it hadn't stopped others suggesting different possibilities like viruses, DDos and leaching as I suspect we all thought that 350 GB from iTunes seemed unlikely.

For me this is a concern as we have two Apple devices in our house and I don't know whether this issue was iTunes store content or perhaps iCloud sync problems. The OP suggested they didn't view many movies so I guess we may be left with sync to iCloud?

It could be argued that unlimited plans are the answer but I think it is simply masking the problem. Neither the user or the ISP want 350 GB of unnecessary data and if this continued for the month perhaps Orcon might be contacting the user to say why have you used 31/4*0.35 = 2.7 TB in the month on the unlimited plan ?

I would be interested to hear if anyone else has seen this much sustained data on iTunes ports or whether this is a unique case.

meals

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#875237 10-Aug-2013 22:01

Hi

Thanks to orcon for sorting this out. Unfortunately I'm not able to provide any more information as to why this may have happened without us knowing.

I'll be keeping a close eye on the data used to see if there are any peaks and so I can figure out what they are. As to my knowledge we don't use iCloud etc

Anyway sorry I can't be of more info, thanks again for orcon and your support in resolving this issue. It has also prompted me to check the plan and review what data cap we have at our business!

HeathD

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Wannabe Geek

#891451 7-Sep-2013 19:52

I'm in the same boat (started thread elsewhere). We are over 400gb in under two weeks. No apple devices. All wifi devices are off unless in use, including laptops.

Data usage started 3 hours before the fibre was enabled by the technicians.

Sounds like a technical issue to me. Passwords all done to high level and firewall active (always has been).

I'd be interested to hear what the issue was (PM if you like), because at this stage I am looking at a bill of around $1600 if the data haemorrhaging continues.

Heath

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