Orcon international performance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon international performance

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248 posts

Master Geek

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#150134 22-Jul-2008 10:13

Hi guys,

This thread has become a catch all for any and all problems that people are having with us.

I would respectfully request that if you are having an issue that is not related specifically to international speeds that you find a more appropriate thread, or if there isn't one that you start a new one. It will make it easier for people to find answers to questions that they have, and save me answering the same questions several times.

Thanks.

motogpnz

112 posts

Master Geek

#150447 22-Jul-2008 19:09

duncanblair: Hi guys,

I would respectfully request that if you are having an issue that is not related specifically to international speeds ...

Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.

Link to this image to share your results

dreamtype

46 posts

Geek

#150457 22-Jul-2008 20:01

Hey um,orcon is fine and all for me but once its 8pm till like 12pm it REALLY slows down internationally.

duncanblair

248 posts

Master Geek

Trusted

#150592 23-Jul-2008 11:31

motogpnz:
Hi Duncan,

Attached my speedtest stats from 5 minutes ago. Does this look like it's the same problem or something else. My primary use for broadband is to get live streaming video from MotoGP but over the last couple of months I have had trouble getting anything better than their 300k stream reliably. (They also have 650k and 1200k streams which I had no trouble with until around May.) I believe their server is located in Barcelona, and have included Sydney and L.A. for comparison with other posters.

Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.

motogpnz

112 posts

Master Geek

#150611 23-Jul-2008 12:18

duncanblair:
Hi,

Have you logged a fault with our support team? They will be best able to help you. In general international performance across the network is currently excellent, so if you are having specific issues I would suggest that you contact our support desk. It is possible that this is exchange congestion (that there has been an influx of subscribers on your exchange that has degraded the performance over time).

There are many possible causes of speed issues, only one of which is the amount of bandwidth we provision.

I hope that this helps.

Thanks for that. I have logged a ticket with support. I doubt it is an exchange issue because performance seems OK for local traffic but deteriorates the further away the distant server is. Also we live in a semi-rural area with fewer than 500 lines on the exchange but excellent ADSL (normally)

brookz

215 posts

Master Geek

#150641 23-Jul-2008 14:05

Date from/to	Itemcode/Description	Qty		Unit Price		Subtotal
	Financial and Administration
	14 Jul 2008 - 14 Jul 2008	Goodwill Credit - slow international speeds	1.00	x	-57.78	=	-57.78
							-57.78


		Subtotal:				NZ$-57.78
		GST charged:				-7.22
		INVOICE TOTAL (including GST):				NZ$-65.00
		Pretty happy with the credit :)

kiwipearls

431 posts

Ultimate Geek

#150659 23-Jul-2008 14:54

brookz:
Date from/to Itemcode/Description Qty Unit Price Subtotal
Financial and Administration
14 Jul 2008
- 14 Jul 2008
Goodwill Credit - slow international speeds 1.00 x -57.78 = -57.78
-57.78

Subtotal: NZ$-57.78
GST charged: -7.22
INVOICE TOTAL (including GST): NZ$-65.00

Pretty happy with the credit :)

Pretty lucky.

I put in my ticket RE: INTERNATIONAL BANDWIDTH SPEED ISSES (which is relevant to this thread and the evolution of the topic), Last thursday and have got no reply whatso-ever from Orcon.

I also have yet to have a reply from Orcon, RE: MY INTERNATIONAL BANDWIDTH SPEED ISSUES COMPLAINT

These complaints all started way back in May, the week I changed over from xtra and noticed the difference.

No communication whatsoever.

They certainly know how to make their customers feel stink and in the dark.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

Quic Broadband

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SNicolle

539 posts

Ultimate Geek

#150756 23-Jul-2008 20:40

http://img57.imageshack.us/my.php?image=20080723203355dq7.jpg

Absolutely terrible, my performance is a freaking joke, 8kbps on international traffic on full speed down.

Radiotron

180 posts

Master Geek

#150776 23-Jul-2008 21:37

Not seeing a problem here, the router is synced at 1900 exactly and I am getting a down speed of 1301 down and 133 up (sync at 166 up) from New York, if you're down to 8k, ow... LA is a bit quicker, so is Sydney, and this is peak evening usage, just amybe there is a problem elsewhere? Have not has any real issues, except that when it rains, sync speed can drop a bit, usually fixed by rebooting (aged!) USR router...

trakman

162 posts

Master Geek

#150786 23-Jul-2008 22:32

Just for the record. My Internet speed on Orcon tonight is dog-slow.

Radiotron

180 posts

Master Geek

#150794 23-Jul-2008 22:45

How informative, please define "dog slow"...

app

13 posts

Geek

#150796 23-Jul-2008 22:49

networkn

Networkn
32352 posts

Uber Geek

ID Verified

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Lifetime subscriber

#150801 23-Jul-2008 23:04

dude I am really sorry, that sucks!

networkn

Networkn
32352 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#150802 23-Jul-2008 23:05

Duncan, so how about that dedicated engineer to help resolve some of these ongoing issues!?

I know you have a lot on your plate, but there are some seriously poor speeds here!

kiwipearls

431 posts

Ultimate Geek

#152121 28-Jul-2008 16:38

Well after 2 months of really bad latecny issues 13th May - 4th July and a further month of headaches battling my consumer rights with Orcon.

I have lost complete and utter faith in them.

The letter was a slap in the face. It appalls me that the Consumer Gurantee Act can be completely ignored.

The TDR are useless.

The only thing left to do is change ISP's.

I am not going to allow Orcon to steal my money anymore.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

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