Get Help from Slingshot Here!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Get Help from Slingshot Here!

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1332 posts

Uber Geek
+1 received by user: 152
Inactive user

#558326 15-Dec-2011 14:02

Hi Shaun,

Cheers for the fast response. I'm particularly interested in the Cambridge Terrace exchange. I have tried enabling Annex M and it failed hence my query on exchange unbundling. :)

When you say exchange dependent, are there certain exchanges containing your equipment capable of supporting Annex M and others that cannot?

Slingshot

1004 posts

Uber Geek
+1 received by user: 59

Trusted

Slingshot

#558394 15-Dec-2011 17:40

Hi 1080p,

I havn't been able to get a straight answer for that yet but I have queried it for you and will let you know as soon as I can.

As for exchange dependencies this shouldn't effect Wellington, but in Auckland we use two different types of equipment in the exchanges, one type does support it, one type doesn't.

-Shaun

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

1080p

1332 posts

Uber Geek
+1 received by user: 152
Inactive user

#558398 15-Dec-2011 17:51

Awesome, I'll keep my eyes peeled ;)

Nebbie

458 posts

Ultimate Geek
+1 received by user: 29

Trusted

#558641 16-Dec-2011 11:07

If connected directly to our MSAN's you will be able to get ANNEX M however if your connected for POTS on our MSANS and DSL is via a Cabinet you wont be able to use ANNEX M.

Essentially If your on a cabinet you can't if your on a exchange you can.

---------------------------------------------------------------
Nebukadnessar

techmeister

310 posts

Ultimate Geek
+1 received by user: 22

#558663 16-Dec-2011 12:34

Did not know you guys support Annex M.
I am ATM connected to you guys via Telecom wholsale connection, do they support Annex M?
Or would I have connect to your gear, which we do have in our exchange.
Need more upload speed.

Nebbie

458 posts

Ultimate Geek
+1 received by user: 29

Trusted

#558705 16-Dec-2011 13:46

techmeister: Did not know you guys support Annex M.
I am ATM connected to you guys via Telecom wholsale connection, do they support Annex M?
Or would I have connect to your gear, which we do have in our exchange.
Need more upload speed.

Telcome don't have ANNEX M enabled so the only way to get it your need to be connected to our exchanges, Bear in mind ANNEX M you will lose some down stream and gain some upstream.

Also note the amount of speed you lose downstream dosen't mean you will gain this for upstream.

---------------------------------------------------------------
Nebukadnessar

Quic Broadband

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techmeister

310 posts

Ultimate Geek
+1 received by user: 22

#558792 16-Dec-2011 18:48

Nebbie:
techmeister: Did not know you guys support Annex M.
I am ATM connected to you guys via Telecom wholsale connection, do they support Annex M?
Or would I have connect to your gear, which we do have in our exchange.
Need more upload speed.

Telcome don't have ANNEX M enabled so the only way to get it your need to be connected to our exchanges, Bear in mind ANNEX M you will lose some down stream and gain some upstream.

Also note the amount of speed you lose downstream dosen't mean you will gain this for upstream.

Ok, how would I go about changing to your gear in our exchange.
I think the reason I am on Telecom wholesale ATM is because I did not port my phone line to Slingshot only broadband (to try out the uncapped $69 plan) would that be correct?

hellonearthisman

1819 posts

Uber Geek
+1 received by user: 52

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#559722 19-Dec-2011 18:15

Disappointing Slingshot, so may promises broken.

I posted about my issue in this thread.

But the help there has failed so I have had to prod here as your big guns only read this one thread.
I don't why that is, I thought it would be easy to monitor the whole geekzone Slingshot Callplus forum via the useful Rss feed.

sapage

69 posts

Master Geek

Trusted

#559730 19-Dec-2011 18:30

Hell- email me direct - Scott.page@team.slingshot.co.nz

ScottP

Gouda

17 posts

Geek
+1 received by user: 2

#562276 28-Dec-2011 21:36

I'm having trouble loading certain websites. This problem started a few days before Christmas. I've done a bunch of tracerts, pings, etc and the websites all appear to be up and operational. The only way I've been able to get them to load is through random proxies I've found on Google. It's not just on my PC either, all of my devices that are capable of web browsing can't load them properly. It could be an issue with my router, it is an old D-Link G604T. But I want to make sure it's not a problem on Slingshot's end before I drop 100+ dollars on a new one. Two of the websites in question are thesnakesoup.org, and animenewsnetwork.com. I'm on the 100GB plan, by the way.

Any help/advice would be great, thanks!

techmeister

310 posts

Ultimate Geek
+1 received by user: 22

#562288 28-Dec-2011 22:08

Don't work for me either.
On Slingshot.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Slingshot

1004 posts

Uber Geek
+1 received by user: 59

Trusted

Slingshot

#562486 29-Dec-2011 14:59

Hi guys,

I have escalated this with our network operations team, we have had reports of around 5 sites not working at this point. Hopefully should be resolved soon :)

-Shaun

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Gouda

17 posts

Geek
+1 received by user: 2

#562570 29-Dec-2011 17:50

Thanks for the reply. I'm relieved to hear that it's not just me experiencing these issues.

Infired

8 posts

Wannabe Geek

#564502 4-Jan-2012 22:23

Hi

I am really keen to switch to Slingshot, I'm mainly looking into the Broadband 250 Plan, but I'll try the Unlimited plan first (reason being, no contract)

My father said that we have been with Slingshot around 2005/2006 and he said we recieved bad connection, slow speed and bad customer service.

In the thread about the release of the Unlimited plan, I read that someone said that Slingshot was getting a better reputation and people were receiving good connection and good speeds.

Now, what I'm basically asking is if I switch over from my current ISP (Telecom), will the connection, speed, etc be better? I live in West Auckland, in the Te Atatu suburbs and I currently have a Telecom Thomson TG585v7 Wireless Modem.

andrewcnz

965 posts

Ultimate Geek
+1 received by user: 73

#564511 4-Jan-2012 22:52

Just changed from Telecom(80Gb plan),to the $60 slingshot deal (no term so easy to escape). Our household have been really happy with the results so far with no issues at all and excellent speeds. Yes this from slingshot! We plan to see how it goes before moving more services to them. We should be able to save a few dollars(we were getting killed by traffic overage on Telecom). Andrew

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