I was chained to Telstraclear for a year and couldnt take their crap speeds and cust service any more so I paid the early term fee and joined SNAP! VDSL Plan with additional 50 gig pack.
Here is a timeline
03/04/13 Rang Snap and booked in the job. Gave details for first payment. Was told to wait 5-10 days.
10/04/13 rang to check on progress. Was told "oh its a new connection?" I was like no I ordered a transfer. Told it will take another few days as they would now book Chorus to do the job so hadent actually done anything up to this point.
11/04/14 Received Fritzbox (round about day)
12/04/13 Rang again to see progress. Chorus have booked job for 14/04/13. Another pointless wait.
14/04/13 Chorus guy rang and said swapped over and that it is a great connection. Went home swapped to fritzbox and disappointingly saw speeds of 12d 7u. Rang Snap and was told that the number port still had not gone through and to give it another 2 days as this will affect speeds.
16/04/13 Rang Snap and told them landline still active. They tell me another 2 days.
18/04/13 Rang Snap and told that the port went through but I still have landline so they will ask Chorus to investigate again. Wait 2 days. Also discover that they didnt load the 50 gig onto my plan and had not charged me for the Fritzbox yet.
20/04/13 Rang Snap and was told that Chorus advise the line went dead and was transferred but I still have a landline.
23/04/13 Receive a txt saying my Fritzbox is ready to collect from Chch.??????
25/04/13 Snap advise me to ring Telstraclear and ask them why number port not gone through and are they still holding the line. Rang Telstra and they confirm that the line was transferred on the 22/04/13 but they escalate it to a team leader who rings me back the next day and confirms they are not providing me with landline service.
26/04/13 Rang Snap and advised that Telstraclear have not got the line. They advise that they are escalating to their team leader and will get back to me mid week.
04/05/13 Sick of waiting for a response back I ring Snap to hear that the Team Leader has not bothered to action or reply back to any progress on the escalation.
Chorus advised Snap I should be getting 20Mbit down as it is a good line and I am within 0.5 mile to the exchange.
I played with the SNMR numbers and managed to get 19Mbit down 7up but with no tweaks I sit on 12d 4-5u.
This is completely unnaceptable as it is apart from the upload speeds, ADSL speeds.
The line profile I am on is 8a I have a connection to Ikhanos.
FRITZ!BoxConnectionDSL Exchange
8048 kbit/s16296 kbit/s
DSL version 1.68.19.17DSL enabled [1:04:35] VDSL2Ikanos 0.1 - H0 0 B500494B4E53 362E342E 01 What aggrevates me the most is the constant call back and nothing has happened. Why am I paying for VDSL when I am slower than alot of ADSL customers with SNAP. First speedtest on 14/04/13 
Tweaked with -60 SNRM.
Aaron.
