Hi there,

We've been with Snap a few months now - signed up for a one year ADSL contract with them on the clear statement that they would soon be offering UFB in Palmerston North, and that they wouldn't charge a contract break fee to switch from ADSL to UFB (only one of two that promised this, the other being Telecom).

So... the story has been from day one that the time-frame for providing UFB in PN was "by the end of the second quarter of 2013". Every few weeks I've called them and been given the same story. And this is right up until the end of June. The story only changed once we entered this new quarter!

Two things I hope the Snap representative(s) that frequent this forum can answer, as I've had no luck getting answers to these questions from the call centre (who are otherwise very helpful):

1. What is the reason for the hold-up? Is it caused by Snap or Chorus? (considering we were one of the first streets in PN to have fibre to the door well over a year ago, and that Orcon's been offering it for nearly all that time, it's not like the main infrastructure's not in place).

2. Can you provide me with a new time-frame that I can expect to be able to sign up for UFB?

I see from Chorus' search tool that Telecom and Vibe offer UFB to our address (and Orcon, but that's not an option given our earlier dealings with them), but gven that we still have about eight months of our contract with Snap to go, we're stuck with ADSL for the near future UNLESS Snap comes to the party, or they accept that we acted in good faith on the information they provided us (as we only did it on the belief we would have UFB by now) and let us out of our contract.

Appreciate your response, Snap!

Thanks
Jonathan