My parents finally decided to get broadband and have an account with Orcon which was connected yesterday. Today I've been trying to get Thunderbird to work as their email client. After no end of trouble trying to get the settings listed here to work and getting lots of frustrating "server has timed out" messages things have started working, mostly.

Emails are finally being read into Thunderbird and emails can also be sent but the sent emails will not copy into a "sent" folder, which is useless as this means no record of replies is being kept.

40mins on hold with Orcon helpdesk yielded a "your email account is not a type supported by us" response from an person in an exceptionally noisy room (Philippines?) who kept trying to tell me the phone at my end was very bad. The best he could do was repeat the settings from the website.

Other than using something like gmail, can anyone provide any useful suggestions as to how to get this working?