I got an invoice from Snap on 7th Feb 6pm for the following month that includes "FRITZ!Box 7390 Uplift Fee $43.48". I didn't know what this was, so I replied to the email Friday, no-one answered it. Can anyone tell me what it is? I got the Fritzbox months ago, I paid for it then. Do Snap accounts reply to emails, or do I have to call them?

The invoice also says "Unless advice to the contrary is received from you by 05 February 2014, the amount of $15.00 including 15.0% GST will be directly debited from your bank account on 07 February 2014." Note that this email was sent on the 7th. It was obviously an automated email triggered by my UFB connection starting to work. That's not really on giving no notice. It makes no real difference to me when it goes out, but there should really be a minimum notice period.

Today I got another invoice, for the month after, so giving me 30 days notice - that's a lot of notice. Better than too little I guess.