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g102768

36 posts

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#142435 12-Mar-2014 19:38
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As per the subject line, is there any way to stop 2 degrees sending automatic monthly data renewal texts in the early hours of the morning. I have phoned them two or three times over the last 12 months and also tried emailing recently and they don't seem to be able to stop them!

These were the times and dates for the last 12 months:

07/03/2014 - 01:04am
06/02/2014 - 01:05am
05/01/2014 - 01:33am
13/11/2013 - 01:10am
08/10/2013 - 01:12am
03/07/2013 - 00:30am
21/03/2013 - 01:01am
20/02/2013 - 01:09am

Their recent response is:

Regarding the issue you have raised around receiving notifications out of social hours. With the way these massages are generated we are not able to have them sent out in a specific time frame or not go out in a specific  time frame.

One option I can give you is to disable these notifications coming through to you all together, if you are happy to have this done ether reply to this email or give us a call on 0800 022 022 quoting referents 2D2682596.


I have only worked in I.T. for 30 years but I wouldn't have thought it would be that hard to control the time that automatic texts are sent out!!!

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Buzz Bumble
332 posts

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  #1004517 12-Mar-2014 19:42
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Easy solution: turn the phone off at night. :-)



JimmyH
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  #1004526 12-Mar-2014 19:56
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Can you assign a custom alert sound to txts from that number? If so, make it a wav/mp3 that's entirely silent. Alter will come through, and the phone may vibrate, but at least there will be no sound.

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