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mushy

4 posts

Wannabe Geek


#146594 22-May-2014 21:54
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Hi,
We've had Orcon ADSL2+ for the last few months and have had generally slow speeds for a lot of that time. 
We have poor call quality in Skype and high ping when playing online games almost all of the time.

I've tried to solve this issue by going through Orcon's phone support, but it hasn't helped. Often they reset the line which solves it for a few hours, but it's usually bad again the next day.

I'm starting to give up hope... Is there anything I can do?

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FireEngine
1223 posts

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+1 received by user: 221

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  #1051544 23-May-2014 09:06
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mushy: I'm not sure how it's maxing out...
We're skyping and playing games. Is that enough to max it out? No one's torrenting.


As people are doing math around this the figures for the last billing period are 95GB upload, 773GB download. The critical issue is the 95GB of upload, not an issue for your plan or for us on the network but it does indicate the upstream is being run hard and that will impact your overall experience.

If this doesn't correspond to known usage then you should check and secure your wireless and check any attached devices for compromise by a virus or trojan.

Other than that your line looks pretty good to be honest.




Regards FireEngine


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