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sbaird

81 posts

Master Geek
+1 received by user: 3


#146905 2-Jun-2014 13:14
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I upgraded from the 100Gb to Unlimited a few days after it was announced.
My first bill arrived today and I have been charged for changing plans?
I wasn't told of any charge when switching and don't see why they would charge a fee to upgrade to a more expensive plan.

Emailed snap and questioned the charge and mentioned that I was not informed when I changed all they said was. "The adjustments change of plan charge is when you changed from the standard naked VDSL to the unlimited naked VDSL. "

Has anyone else been charged this and where you informed when you changed?

Adjustments     17 May 2014 Adjustments Change of plan 20.87     20.87

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RalphFromSnap
776 posts

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Snap Internet

  #1058253 2-Jun-2014 21:31
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Hi sbaird

Sorry for the confusion - Pinkfish has got it 100% right. I can confirm that there is no cost to change plan but because we bill in advance the "Change of Plan Adjustment" was the difference between your old plan (already invoiced) and the new, higher cost Unlimited plan.

Cheers (and enjoy the Unlimited data!)
Ralph




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