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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] +10ms latency on unlimited. ??
JeremyNzl

361 posts

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+1 received by user: 74


#150791 3-Aug-2014 14:25
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Hi Guys 

I recently got talked into transfering from my data pack acc on snap to moving accross to there unlimited service. 
I was also told there was no difference as users are not pooled or connected or managed any differently than I was under my data pack.
I noticed today that all my latency's have increased by + 10ms to snap.net.nz 16ms to 26ms now and also to login.worldoftanks-sea.com 170ms instead of 160ms
Is there any chance this is related to moving to unlimited data.  

THanks

Jeremy

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RalphFromSnap
776 posts

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Snap Internet

  #1102896 5-Aug-2014 21:01
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Hi All,

Sorry for the delay, Yes I can put you out of your misery and answer this! On our primary link to to Otago (From Christchurch) it takes a eastern route, I.E Christchurch - Ashburton - Timaru and so on to Dunedin. our secondary route takes a completely diverse path from a secondary DC in Christchruch across to Darfield, Methven .... Queenstown .... Invercargill ... Then to the secondary DC in Dunedin. (.... denoting other towns)

Our Network detected a potential issue on the primary path and diverted to the secondary path (this takes about 10ms and happens automatically) while we were investigating the issue we kept the data on the secondary path, this would explain your additional latency.

Note this is more of a ladder, so it might not be the exact route, but it would have been traveling somewhat more inland than normal.

In almost all cases an additional 10ms of latency should not be too noticeable, in some cases like if a north bound fibre is cut to Greymouth you will see a much higher than normal jump as data then takes an east coast path down to Christchurch and across Arthur's Pass instead of a direct route via Nelson.

Another note, there will be no difference between Unlimited and other plans.

Hope this helps!

Thanks,
TheRalph




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