What the hell MyRepublic!?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › What the hell MyRepublic!?

gished

276 posts

Ultimate Geek

#157361 28-Nov-2014 15:04

I signed up with MR two weeks ago, had Chorus come out last week to tell me that it'd be at least a month before someone had a look and now I got a text saying my phone has been cut over

To where?

My Landline now goes nowhere and I'm without any service until Chorus get fibre to the property that could take months! I spoke to MR support and they have said they can't do anything.

Marc what the hell is going on?

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sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1185567 29-Nov-2014 20:40

Your best option now would be to request a new broadband connection with Spark - if you had done this today you may have found it was potentially even completed within 24 hours as their was a previous intact line. You're also right about Chorus - you have no relationship with them, the only person who can help you right now is MR as they also control your number.

Porting a Spark landline number will always result in the disconnection of the UBA service as they don't offer a naked product (well they do, but it's still clothed).

gished

276 posts

Ultimate Geek

#1198444 16-Dec-2014 14:03

I've just this moment received another text from MR saying my number is about to be ported tomorrow morning! I still don't have fibre to my property (still waiting on consent) and have no idea why I got this text. I called MR up and the poor guy did get bit of an ear full. I told him MR are to not touch my phone number ever again, he flicked me on hold and came back to say that text was for another customer.

This cock up by MR has cost me financially. My wife is at home all day and requires a landline for all her outgoing phone calls. Being without any internet services for ten days has also chewed through our data for both of our mobiles.

MR could have resolved this. It was My Republics mistake - not Sparks. Pointing fingers at another ISPs process or Chorus and not taking any responsibility is unprofessional. Their attitude has only ever been 'Oops, oh well'.

As many people have pointed out the simplest solution would have been to provide us with a temporary 4G modem and some means of making outbound calls but apparently they are "a fibre only company and don't do other services" (as stated by one of their supervisors/TLs). I'm guessing this would have costs them a couple of hundred bucks tops.

Their compensation for this mess? One free month of service - but that would mean staying with them.