Hi Everyone! I've found this forum online while desperately trying to find a solution for my troubles :(


After 20 days of waiting to be set up a connection with Orcon, I finally got the text that I am already connected! Woo!

But, as it turns out I still can't connect. I've talked to maybe 10 CS representatives in Manila who told me to do different things, from factory resetting (which I already did before I called them), editing the username & password in modem interface,  with some CS telling me to put my orcon password, and some telling me it doesn't matter what password I put, and another one telling me I don't have to set it up because it's pre-configured! 

My DSL light is on and solid however the Internet light is OFF. I told them the information about my connection somehow failing to authenticate, but I am not sure that info is important to them.



I even asked a rep if they've had a similar case before that they could probably look into a fix for but she said, no! hahaha!

Did anyone else had this problem as a new customer? I was given a white N4FV modem.