Prepaid - GST Receipt

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Prepaid - GST Receipt

breakaway

112 posts

Master Geek

#175461 30-Jun-2015 17:57

Found myself in an emergency situation recently (no internet). Picked up a spare 2deg SIM that I had in my toolkit, activated it, went online and loaded $99 through the 2degrees site using my credit card and bought the 12GB zone data. Woohoo!

But come accounting time, I realise I didn't have the GST receipt. So I requested it through the web interface.

After a few e-mails back and forth, I'm being told if I want a proper physical GST receipt for the purchase of the topup, I must purchase a topup from a gas station or similar. Apparently, 2degrees doesn't provide a GST receipt.

It was my understanding that if any GST registered businesses supplies goods or renders services to either a person or another business in NZ, they MUST also supply a GST receipt. Furthermore, the IRD website says they must provide a copy of the GST receipt with 30 days should the customer requires it.

So can someone shed some light on what's happening here? Trying to find a gas station to buy a physical topup voucher isn't an acceptable situation.

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richms

28189 posts

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#1334386 30-Jun-2015 19:09

Skinny let you do this, so clearly it is required.

Cant you report places to the IRD that wont give you a GST invoice? I had a hell of a time getting one out of a dairy for about $80 worth of crap I bought once.

Richard rich.ms

2degreesCare

1537 posts

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2degrees

#1335069 1-Jul-2015 14:15

GST is based on the value of the services used by the customer each time they use the service. For example; if I make 10 minutes worth of casual calls or buy a value pack, I will be charged GST on that casual usage or pack.

We are required under legislation to provide a GST invoice within 28 days when one is requested, where we don’t already provide one (e.g. Pay Monthly).
GST requests are available for whole month periods only, we cannot complete a Prepay GST invoice for a current month, mid-month.
We do not offer a GST Invoice option for Pay Monthly, as a Postpay customer’s GST information is included on their monthly bill.

If a Prepay customer requires a GST invoice for tax purposes, they are able to request an invoice of their previous month’s GST activity which will be emailed to them at no charge.

The GST Invoice will reflect a customer’s consumption/use for the month PRIOR to their request e.g. if a customer calls in August we can only send a GST Invoice for usage in July or earlier.

It will not reflect top ups.

It is not a Statement of transactions.

Customers can request a GST invoice through Care and in Your 2degrees.

Hope this helps.

POB