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Delitus

25 posts

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#180629 15-Sep-2015 18:42
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Hello,

I am trying to remotely diagnose this issue, as I am overseas - Internet hasn't been working the whole day.

- Chorus ONT appears okay (green power/optical lights, yellow LAN1 light)
- FritzBox7390 reports that it is connected, and shows a public IP address. However, no calls can be made from DECT phones, and I cannot connect back remotely either.
- All clients connected to the FritzBox (either via Ethernet or wireless) cannot access the Internet either.

I have tried rebooting the router with no success. Anything else I can try or look into?

Thank you.

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2degreesCare
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2degrees

  #1388541 16-Sep-2015 14:10
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Hey Delitus,

Thanks for your post, I've found your account from the username and everything looks OK as far as we can tell from this end, the account is currently online, with a public IP address and is pingable from our end.

I'd recommend getting someone on-site to call us on 0800 022 022 opt 2 if possible, and we can guide them through some further troubleshooting.

Thanks ^JOB

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