Changing ISP seems strangely painful

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Changing ISP seems strangely painful

Makoura

49 posts

Geek

#196070 18-May-2016 11:01

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Ok so I'm moving to myRepublic. I've had Trustpower Fibre for three years and liked the myRepublic service so decided to change. Anyway so now I have to wait for UFF to come to my house and change over and be there for a 2hr changeover. My question is what are they going to do at my house for a two hour changeover? In fact why do I need to be there at all?

It seems the process for changing Fibre companies is overcomplicated vs changing V/ADSL.

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Wheelbarrow01

1726 posts

Uber Geek

Trusted

Chorus

#1554771 18-May-2016 13:11

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I believe it's because there is no standardised transfer code that all RSP's AND LFC's have agreed to yet, so transferring services is for the moment a very manual process, and IMHO it's quite hit and miss because each party has their own ideas about how it should be done.

To give you an example, I am in the process of arranging a transfer for one of my customers who has voice and broadband over fibre. The trick is that there is no defined way to transfer the voice service over, but we (or the customer) cannot tell the other provider just to disconnect it because our customer's phone number would then be quarantined meaning they cannot get it back for months.

The second issue is that with this particular LFC, they cannot connect a voice service on the second port (only broadband), so connecting up a completely separate second circuit is not an option either as the voice service would still be lost.

At this stage we are looking at connecting Spark broadband on the second port, and maybe transferring the existing voice service over to Spark onto our Customerlink service with a free divert to mobile etc, then asking the other provider to disconnect their remaining naked broadband service. We can then move the Spark broadband service over to the primary port, and after that we can convert the Customerlinked phone number back to fibre voice on the primary port.

Sound messy? You betcha!

Having said all of the above, I cannot fathom why the OP's new provider has booked a technician visit - maybe they are installing a second ONT? This suggests to me that their new provider will not be arranging disconnection of the existing service, and that is something the OP will need to arrange themselves once the second connection is activated - otherwise the OP will most likely end up with two ONTs, two connections, and two bills.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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