Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


PaulBags

809 posts

Ultimate Geek
+1 received by user: 184
Inactive user


#196625 7-Jun-2016 09:48
Send private message

I'm nearing the end of my 24 month term and don't want to continue on pay monthly. The email team is telling me they can't schedule pay monthly to end cleanly because that will incur termination fees - this is so wrong because I'm not terminating in term, I'm just not renewing another period beyond term. Their advice is to ring them on a specific day to terminate - so instead of giving them plenty of notice in writing according to them I have to try and reach them by phone on a day I'm busy, and if I can't get hold of them that day my term rolls over and I'm liable for another period. I don't see how legally or contractually they can obligate me to do that, I've already given them notice in writing.

So, pretty unhappy. Failure to accept ample notice seems a dodgy tactic to obligate me to further fees. I have no obligation to pay termination fees for seeing out the 24 month term amd I have no obligation to continue receiving pay monthy service beyond that term.

Any advice? Just bought a skinny sim in case I can't get this sorted. So far I plan to send them a strongly worded reply at 0001 on the day they wanted me to ring them, though they haven't responded to my last to replies to the ticket. Here's the draft:


As it is now the 8th of May and I am no longer, as advised, under threat of early termination fees* I hereby instruct 2 Degrees Mobile Limited (hereforth refered to as '2Degrees') to cancel my pay monthy account renewal for account number . I expect to be on prepay comensing on the 10th of May.

As 2Degrees has been advised of this, for a second time now, should any early termination fees be charged they will be assumed to be in error and not paid. Also, same reason, any pay monthly fees charged for any period from the 10th of May onwards will be considered to be in error and/or unsolicited services, and will also not be paid.

I thank you for your prompt consideration in this matter, and should you have any difficulties executing your duties please do not hesitant to contact your superiors for advise/action.



*Something for which I was at no time actually liable for in requesting cancellation of renewal, as the contract would always have been completed and forefilled. Not renewing a service for another period is in no way the same thing as presently terminating it. (Hence use of the word 'threat' and not 'liability'.) This lack of account management ability and/or willingness by 2Degrees is unfortunate, but sadly not suprising. Hopefully this will be rectified in the future.


Do you think that will get their attention?

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

2degreesCare
1537 posts

Uber Geek
+1 received by user: 274

Trusted
2degrees

  #1567114 7-Jun-2016 13:54
Send private message

Hi Paul

 

Can you PM us your number, your 4 digit PIN (for authentication), your email address (or ref # if you have been given one so we can check the reply) and the date you want to cancel please?

 

 

Please note that if you want to move to Prepay and are on one of our retired term plans where you would have received a free phone or discount on a new one, you may have to pay early termination charges. We may not be able to accurately inform you of the exact ETC cost prior to the time of cancellation which is why we ask customers to call us when they want to cancel.

 

 

Cheers

 

^POB

 


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.