Hello,

I'm having issues with 2degrees once again and every time I speak to them I get the same 'troubleshooting' help, restart the router, factory reset the router.

Chorus disconnected us from the exchange (28/7/16) by mistake they claim, it took them a week (3/8/16) to come back and fix their mistake. Since then our phone hasn't worked at all, internet is fine but our phone line is gone. We have vdsl and home phone plus, before Chorus cut the line it worked fine with just plugging straight in the router and no issues, now there is a dial tone but it doesn't dial out and the router says there is no telephone numbers configured. We don't get cell phone reception here because we are in a valley and sort of rural so I have to rely on email contact with 2degrees which so far I haven't had a reply from. Almost 3 weeks later I still have no home phone and I'm still paying for services I can't use.

Does anyone know if there is settings that could be wrong with my router that I need to configure? it is a fritzbox 7490, or if it is something wrong at the exchange/2degrees end that I will just have to keep waiting for?