So I have noticed over the last few months that every time I get in touch with MR the wait times get longer. They use to have a online support chat which has been offline for months now. I have just given up trying to call them on the phone as I want to upgrade to fibre now that its in my area. I thought I don't have enough time to wait for them to answer the phone so I will use their online sales support chat, I opened a session and waited and less than 30 seconds this is the reply I got "Hi there, please get in touch with our Customer Service team by calling us on 0508 MYFIBRE (6934273), or just send an email to support@myrepublic.co.nz :-) " 

Come on MR, if you can staff your online chat get rid of it, you are just wasting peoples time, it should not be so hard to get hold of you ISP! Poor form I must say!