I received my monthly bill for my on-account service. On the 13th of August, I made a payment for the owing balance, $74.94, but noticed that this was not acknowledged even after a day. I assumed that the payment had simply not gone through, and tried again on the 14th. This time around, the payment was acknowledged and the balance updated immediately, as expected. However, I am seeing on my bank's transaction history that BOTH payments were taken by 2degrees, but only the later payment is showing on my account.

It is rather concerning that this payment of $74.94 has apparently vanished - I would like a refund for this missing amount.