My wife went over to Australia for a week for work as she's done a few times in the past few years. The Sunday before she left, we purchased a roaming pack for her for the week she would be there as we always do. She left on Monday and came back on Friday. We've never had any issues with doing this, however this time when we got our bill, it's showing roaming data and texts being used and charged for while she was over there, and a charge for the roaming pack as well.

While she was there, she did receive a text on Thursday saying she was close to using all of her roaming data pack data, so she turned data off on her iPhone. The bill is showing 777.39MB of roaming data and a charge of $27.74. She's rarely gone anywhere near this amount of data in a month, let alone a week. Even if she did use that much, it would only push her to 277mb beyond her 500mb data pack allowance.

Has anyone else ever had this happen? It's the first time we've ever had any issues like this with 2degrees (or anyone else) and I'm not sure what my next steps are to verify this charge is accurate, or if something odd happened. Turning off the mobile data (which she didn't turn back on until Saturday when she got up) should have stopped this from happening once she got the text.

What are my next steps here? Any help would be greatly appreciated. Cheers