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Taubin

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#272416 24-Jun-2020 07:11
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Bit of a strange issue. For the last three days (today included) my 2 degrees mobile data and fibre connection have gone down at the same time for ~15 minutes. Always between 6 and 7 AM. I check the status page for 2degrees when it comes back up, however it says there are no issues in my area (Albany, North Shore).

 

I'm not sure what to check, power cycling the phone and ONT does nothing. Are there upgrades going or is this possibly an issue with my account? We've been with 2degrees for a few years on mobile and a year on fibre and never had any issues until this.

 

Anything I should be checking on my end? Or any other help?

 

Phone(s) are a Galaxy S10 and an iPhone 7. Router is a Fritzbox! 7490

 

 





ZL2TOY/ZL1DMP


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NickMack
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  #2511219 24-Jun-2020 08:55
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hi All,

 

@Linux is correct, ACX switch (POP/datacentre Aggregation switches) software upgrades. This week upgrades were performed in Auckland, Hamilton and Christchurch - Next week we have the remaining 2 switches scheduled for Hamilton which concludes the upgrades - (~60).

 

Nick





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