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Stacy88

84 posts

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#275645 2-Sep-2020 08:53
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Good morning all,

 

Hope you're all doing well. I've just been snooping on the 2Degrees broadband website and stumbled upon a section (https://www.2degreesmobile.co.nz/help-and-support/broadband-and-landline/billing-and-payment/broadband-price-increase-october-2020/) where it says that their Unlimited and 80GB plan prices will be going up by $4 a month from 2 October. This is for both Home and Business users. I was just wondering, does this mean that current existing customers have the right to cancel our contract without incurring early exit fees?

 

Thanks

 

P.S. I'm an existing 2Degrees 3 year customer but I did not receive any email regarding the increase in price by $4/month.


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morganbrowne
161 posts

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  #2555411 2-Sep-2020 09:02
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Morning!

 

 

 

Yes, we're in the process of emailing our broadband customers about this, with the first ones going out yesterday. These emails are staggered in stages. We're committed to being 100% transparent and fair about this with our customers :)

 

Over the past four years, the costs for us to provide broadband has gone up. Unfortunately, this means we’ve decided to put prices up on some of our plans. The $4 per month increase applies to our current Unlimited and 80GB broadband plans.

 

If you do decide you wish to leave us as a result of this price increase, you’re able to do so without incurring early exit fees for 30 days before the increase is introduced, even if you’re still in a contract. You can’t ask for fairer than that, right? But if your modem is a free rental modem it must be returned, or charges may apply.

 

Sing out if you have any further questions, but otherwise the website should answer most of them.

 

Cheers

 

 

 

 





Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 


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