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UFB stopped working at home approx 4pm Friday 27th Aug.
Plan: Unlimited Ultimate Fibre
Router: FRITZ!Box 7490 (not an official, 2Degrees-supplied unit)
I have also tried and get exactly the same result with FRITZ!Box 7530 (official, 2Degrees-supplied unit)
Error: PPPoE error: Timeout. [103 messages since 28.08.21 16:57:20]
(that's just the last time the currently connected 7530 was restarted the number increments all the time)
On Friday, after some frantic troubleshooting and several restarts of the ONT and router, I called 2D support.
Support person confirmed they could see the ONT online (serial # matches etc), it has all the normal status LEDs, but "no traffic passing through the gateway". Support person said it will be referred to Enable Networks (my LFC), they didn't think it would require physical tech visit, rather they thought that Enable would need to rebuild the access profile for my local connection or something?
I then heard from someone I know in Wellington (Chorus LFC) who is another 2D customer, on 100Mb plan - they have the exact same symptoms as me.
They're running a ubiquity ER-3 lite, their pppoe log:
Sat Aug 28 07:58:58 UTC 2021: PPP interface pppoe0 created
Sat Aug 28 07:59:02 UTC 2021: Stopping PPP daemon for pppoe0
Sat Aug 28 07:59:02 UTC 2021: Starting PPP daemon for pppoe0
They've also tried creating pppoe client connection directly on a laptop - same result.
I don't know if relevant, but both our PPPoE creds involve username @snap.net.nz. The creds are not being rejected they're going unacknowledged.
Anyone else seeing the same thing?
@nickmack any idea what might be happening here, does the PPPoE authentication server need a reboot or something silly?
This seems like not a coincidence, with the same symptoms by another user on a different LFC, different plan...
I'm happy to do further testing etc, as well as the 2x Fritz!box units I also have an ER-X I can dig out for testing with.
Really not looking forward to trying to do WfH with multiple videocalls next week with 2 adults and 2 kids on my mobile hotspot...
Cheers,
Bryan
