Upgrade to 100mbit

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Upgrade to 100mbit

garvani

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#148793 1-Jul-2014 10:55

Hoping Quentin or someone else from slingshot can inform us when the free upgrade to 100mbit will be happening? i know its only just July but patience has never been a strong point of mine

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#1078071 1-Jul-2014 16:58

Add me to waiting as well.

garvani

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#1078456 2-Jul-2014 10:04

Got this reply from Slingshot when i messaged them

"We're working on getting it out sometime this month but haven't got a date confirmed yet. As soon as we know for sure I'll be putting something up on the page so watch this space "

quentinreade

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#1078520 2-Jul-2014 11:22

Hi guys, this is taking more resource and work than we expected (Murphy’s law). We are working with Chorus to make this happen, but unfortunately don’t have an ETA at the moment.
Sorry guys – really wanted to get you cranking on 100Mbps from yesterday.
I'll update you as I know more.

Comms chap

2degrees

Kingy

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#1090364 17-Jul-2014 08:39

Any update on this yet Quentin?

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quentinreade

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#1090397 17-Jul-2014 09:07

Hi guys,
Again, sorry for the delay. The new UFB plans are being worked on as we speak.
They dropped behind the work on some new naked ADSL plans and naked VDSL which will launch today I am told.
Both the Naked ADSL and VDSL plans won't be of much interest to you UFB folks, but are very well priced, and should appeal to many Geekzoners.
Cheers,

Comms chap

2degrees

garvani

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#1093789 22-Jul-2014 16:39

Do you have an update on this Quentin? I see my account has been changed to 100mbit but no speed change, i also have been charged $129 for the 100mbit service on the 19th as well as getting charged for the 30mbit on the 14th! Having a mare of a time trying to figure out why i have been charged and get this reversed, the CS person at slingshot im corresponding with doesn't seem to know about this free upgrade so I have pointed them to this thread and suggested they speak with you. Some training on this upgrade maybe beneficial :).

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quentinreade

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#1093853 22-Jul-2014 19:00

Hi Garvani,
Can you please PM me some acct details and we'll sort that.
We are still working on the new plans - launching the new naked plans took longer than expected sorry.
Watch this space for an ETA.
Cheers,

Comms chap

2degrees

garvani

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#1093856 22-Jul-2014 19:15

Many thanks, have pm'd.

macuser

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#1093858 22-Jul-2014 19:21

Wait, do Slingshot customers get a free upgrade to 100Mbit? Or is that just Existing Fibre customers? I have my install happening on the 1st of August, and was only planning on going with the 30Mbit plan.

garvani

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#1093859 22-Jul-2014 19:22

Not entirely sure, the offer said if you were a customer before July 1st so i had it installed a week before then :D. Im not sure if they are sticking with that or if everyone on 30/10 gets a magical upgrade.

Detruire

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#1093952 22-Jul-2014 22:05

garvani: Not entirely sure, the offer said if you were a customer before July 1st so i had it installed a week before then :D. Im not sure if they are sticking with that or if everyone on 30/10 gets a magical upgrade.

It will be interesting to see since we were just connected last week after signing up in May.

rm *

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quentinreade

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#1094833 24-Jul-2014 11:47

Hi guys,
I have a plan to get you upgraded before we can automate all customers.
If you can PM me with your usernames, we'll manually process these Monday and Tuesday next week. You'll have a short outage while you are upgraded (a few minutes), so expect that.
Cheers guys, and sorry for the delay in getting you firing along at 100Mbps...

Comms chap

2degrees

Kingy

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#1094861 24-Jul-2014 12:02

PM'd thanks Quentin!

/fingers crossed

Web development blog: http://www.devhour.net
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Detruire

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#1094882 24-Jul-2014 12:21

quentinreade: Hi guys,
I have a plan to get you upgraded before we can automate all customers.
If you can PM me with your usernames, we'll manually process these Monday and Tuesday next week. You'll have a short outage while you are upgraded (a few minutes), so expect that.
Cheers guys, and sorry for the delay in getting you firing along at 100Mbps...

Sounds good: YGPM.

rm *

theoldfarter

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#1095142 24-Jul-2014 18:55

Thanks Quentin

PM sent :)

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