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267 posts

Ultimate Geek


# 196463 1-Jun-2016 10:28
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First test to close by server:

 

 

Auto choose sever based on ping:

 

 

Sydney

 

 

West Coast USA

 

 

As you can see, I cannot break that 140Mbps barrier. Is this normal or has anyone else got faster download speeds on the 200/200 plan?





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  # 1563522 1-Jun-2016 10:28
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 1563530 1-Jun-2016 10:31
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Somebody has to say it - might as well be me I suppose....

 

You are definitely testing with a cable - not wifi?





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

 
 
 
 


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  # 1563532 1-Jun-2016 10:32
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wifi or Ethernet??

 

you should be hitting 200+ in both directions to a local server but it does look like you are not located in a major city?




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Ultimate Geek


  # 1563536 1-Jun-2016 10:39
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Yes this is testing over wired network, PC to Gig switch, cat6 to Gig switch and then to modem.

 

I am based in Christchurch (my location says Auckland for some reason, but that shouldn't change the results, especially to the two Canterbury based servers).

 

I was hitting 100/50 on my previous 100/50 plan on the same set-up.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

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  # 1563539 1-Jun-2016 10:41
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any chance you can bypass the gig switch and go direct to the modem just to make sure it's not the switch 




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Ultimate Geek


  # 1563547 1-Jun-2016 10:48
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Athlonite:

 

any chance you can bypass the gig switch and go direct to the modem just to make sure it's not the switch 

 

 

 

 

Will test when I get home, connect laptop by cable directly to modem (it is in the network cupboard in the garage so a bit hard to disassemble PC and reassemble into the garage for testing lol).

 

 

 

Because no matter where I test it gets the almost exact same download speed I am assuming that there is something that is artificially limiting the speed.

 

I have rebooted Modem but not ONT yet as well. PC's have definitely been restarted and I also powered off and on the two switches after the new modem was set up.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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Uber Geek


  # 1563550 1-Jun-2016 10:53
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The download speed certainly looks a bit on the low side though.

 

You would expect it to be able to achieve pretty close to the 200 figure - 133 is quite a bit off the mark.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

 
 
 
 


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Ultimate Geek


  # 1563553 1-Jun-2016 10:57
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Interestingly the upload speed is hitting 200 so something is going right here - not sure why the download can't reach that though.

 

 


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  # 1563560 1-Jun-2016 11:07
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I would also check QoS settings on the router. I know on my Netgear that it severely hinders the speed if turned on.






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  # 1563598 1-Jun-2016 12:21
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Considering this speedtest:

 

 

was done over WiFi (mind you, Wireless AC) on a Chromebook you've got something wrong and I bet it is what @Brumfondl mentioned.







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Ultimate Geek


  # 1563603 1-Jun-2016 12:30
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Brumfondl:

 

I would also check QoS settings on the router. I know on my Netgear that it severely hinders the speed if turned on.

 

 

 

 

Checked. QoS is unchecked.





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


I fix stuff!
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  # 1563605 1-Jun-2016 12:36
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Can you PM me your login name?

 

 

 

 




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Ultimate Geek


  # 1563611 1-Jun-2016 12:42
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Sounddude:

 

Can you PM me your login name?

 

 

 

 

 

 

 

 

Message sent





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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Ultimate Geek

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  # 1563658 1-Jun-2016 13:58
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Also check that your PC can do 200mbit to another device. I've seen motherboards and cheep gig network cards unable to preform anywhere near their gig speeds especially if your using a 32bit Gig PCI card.

 

Plugging directory into the router also will help but not rule out the network card.

 

What model router do you have? I have seen some cheep routers, doing exactly this even though the WAN is Gig its physical NATing capability are low due to hardware limitations.





---------------------------------------------------------------
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Ultimate Geek


  # 1563685 1-Jun-2016 14:19
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Nebbie:

 

Also check that your PC can do 200mbit to another device. I've seen motherboards and cheep gig network cards unable to preform anywhere near their gig speeds especially if your using a 32bit Gig PCI card.

 

Plugging directory into the router also will help but not rule out the network card.

 

What model router do you have? I have seen some cheep routers, doing exactly this even though the WAN is Gig its physical NATing capability are low due to hardware limitations.

 

 

 

 

It is a new modem/router supplied by Orcon (had to update from my previous Orcon supplied modem for the higher speed apparently).

 

Mainboard is this:

 

http://www.gigabyte.co.nz/products/product-page.aspx?pid=5359#ov

 

Seems like a fairly decent LAN chip (Intel GbE LAN chip (10/100/1000 Mbit)).

 

 

 

After work I will test by taking the two gig switches out of the equation (both are consumer level 8-port D-links from memory, about 1-2 years old).





"you may not know anything about the issue, but I bet you reckon something"

 

- Mitchell and Webb

 

 

Get $20 credit when you sign up to Bigpipe by using this link!


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