New Freeview HD hardware: eXtra Terrestrial Freeview HD tuner

Forums › Freeview (DVB-T/DVB-S) › New Freeview HD hardware: eXtra Terrestrial Freeview HD tuner

1 | ... | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | ... | 87

28 posts

Geek

#209192 25-Apr-2009 11:21

Garglo: Come on you guys in Auckland with a Optical audio drop out problem on your amp from the ET box, its a chance to get this sorted. Call Peter on 027 493 7025 if you can help.

The engineer is here also to witness the other issues affecting ET with the local environment. You want PVR, you want this and that, its you last chance. From my experience in dealing with China, I would say to get the engineer to come here and address the problems locally has been a very difficult. NZ is a very small market and the sales quantities here are insignificant compared with most other countries. Ive been to small cities in China that have 7million population! NZ 4million compared with most other countries is small fry.

Put up your hand and give the guy a chance to get things fixed. I have no problems myself but obviously others of you do. Luckily, maybe I have a perfect receiver. I dont have a SPIF amp, so I can't help with this.
I have tried to get data from this forum with 1 or 2 responses to help solve problems.
Requests have left me highly frustrated and I have not been back here for at least 3 months.

I would say if no one fronts up to this request, then DONT BLEAT ABOUT THIS IN THE FUTURE.

Will the engineers visit be in vain???

I T ' S U P T O Y O U.

How long is the engineer here for? I don't use the optical audio, and the way Pete conducted himself on this forum leaves me disinclined to help him to be honest.

robjg63

4098 posts

Uber Geek

Subscriber

#209202 25-Apr-2009 11:42

bronto:

How long is the engineer here for? I don't use the optical audio, and the way Pete conducted himself on this forum leaves me disinclined to help him to be honest.

Understandable view of course, but on the other hand its acknowledgement that there are problems and a possibility to get them resolved.

The audio issue isnt an issue for me - I dont use that. The issues are:
1) Pixelation
2) The record facility would be nice but (1) is the main issue.
3) I noticed that the subtitle/captions are out of sync by a second or so - I expect thats probably easy to fix

Would be good to get someone that has tried another box and had that work perfectly (ie no pixelation) where the ET goes crazy. That would be a good situation to examine.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

dodgemnz

51 posts

Master Geek

#209320 25-Apr-2009 21:14

I might call pete and send my box back up to him it hasnt been used in weeks and it has pixilation and the clock looses time and is a long way out unless it is refreshed by turning off and on. Usually the remote wont work to turn it on after its been idle for a day or two also. I havent had problems with Audio but im just using the composite outputs and both lower audio outputs have been fine.

gibbo

30 posts

Geek

#209598 26-Apr-2009 22:55

So as an aside, audio dropouts have been a problem with MythTV uses in NZ especially noticable on C4 and the kordia mux channels. LOTs of messages in the logs. This has been recently patched and issue was that the audio is significantly to severely lagging the video in some cases when transmitted by Freeview. With MaoriTV test pattern it as 850ms behind!!. Increasing the buffer size and allowing a greater delaying of he video fixed most issues.

Saxtrix

3 posts

Wannabe Geek

#209626 27-Apr-2009 09:39

Hi, I have recently connected coaxial audio output and noticed the sound dropping out while watching Saving Private Ryan. I am in Auckland also. Has someone already offered their's?

freeviewshop

9 posts

Wannabe Geek

#209723 27-Apr-2009 13:01

Saxtrix: Hi, I have recently connected coaxial audio output and noticed the sound dropping out while watching Saving Private Ryan. I am in Auckland also. Has someone already offered their's?

Yes Satlink needs it ASAP ring him straight away 027 493 7025!!!

The engineers are here in Auckland, they have 4 Amps but there is no problem with any of them. They will not be staying long if no problem can be produced.

freeviewshop

9 posts

Wannabe Geek

#209725 27-Apr-2009 13:04

Guys,
We can't find any amplifiers with problems, we emailed all the customers that reported problems, I have only had one reply back but no amplifier as yet, we have plent without problems.

Ring Satlink now 027 493 7025!!!

AliExpress

Shop now on AliExpress (affiliate link).

freeviewshop

9 posts

Wannabe Geek

#209726 27-Apr-2009 13:07

Engineers will leave tomorrow (tuesday 28th) Satlink needs an amplifier with a problem today.

Ring Satlink now 027 493 7025!!!

Dawg

233 posts

Master Geek

#209728 27-Apr-2009 13:10

I am in Chch - My amp is a Pioneer VSX 516 - I can't send it up in time - But you maybe able to source a similar model.

Cheers

freeviewshop

9 posts

Wannabe Geek

#209730 27-Apr-2009 13:16

Unfortunately there is not enough time to get it from Christchurch, we really need someone in Auckland.

Ring Satlink if you are in Auckland and have a problem with your amplifier and that you need resolved on the ET Tel: 027 493 7025

Hinko

273 posts

Ultimate Geek

#209731 27-Apr-2009 13:16

Fly em down to Wellington today and I can entertain them.

freeviewshop

9 posts

Wannabe Geek

#209732 27-Apr-2009 13:22

Hi,
A big thanks to Paul who is supplying an Amplifier with a problem for testing in Auckland today.
Mission impossiable to Wellington not required.

Brunzy

2016 posts

Uber Geek

Trusted

#209736 27-Apr-2009 13:39

freeviewshop: Guys,

We can't find any amplifiers with problems, we emailed all the customers that reported problems, I have only had one reply back but no amplifier as yet, we have plent without problems.

Ring Satlink now 027 493 7025!!!

What about the pixellation issues,are they working on that?

graemeh

2078 posts

Uber Geek

#209739 27-Apr-2009 13:45

Brunzy:
freeviewshop: Guys,

We can't find any amplifiers with problems, we emailed all the customers that reported problems, I have only had one reply back but no amplifier as yet, we have plent without problems.

Ring Satlink now 027 493 7025!!!

What about the pixellation issues,are they working on that?

I doubt it. If Satlink were serious about fixing the issues Peter would have arranged a list of people having these problems for the engineers to visit.

He would have done some basic testing on amplifiers and ET boxes at his place and if the problem didn't occur there he would test at the customer's house with a box and amplifier that were known to work.

This would give him a list of boxes that didn't work at customer houses and hopefully some that didn't work at his site too.

Instead all he does is go "wah wah wah, my gear is fine, the problem is the signal at your place, your amplifier, your eyes wah wah wah".

Things like signal quality could well be an factor in these problems but if his competitors have boxes that can handle it and he doesn't then he needs to fix his box.

Buttonmash

361 posts

Ultimate Geek

#209776 27-Apr-2009 14:56

DVR much?

1 | ... | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | ... | 87