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pomtom44

128 posts

Master Geek
+1 received by user: 5


#290225 28-Oct-2021 16:01
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Hi all

 

Im trying to troubleshoot a odd SMTP bug at work, and so far no one has been able to help me figure it out, so moving across the few forums I use looking for that magic bit of advise

 

The short version is:

 

Two exchange servers, different sites, same WAN, setup in a DAG group

 

As far as I can see both servers are setup exactly the same, same version numbers, same configs, etc
When sending a test email to server 1, I can see both on my test application (SMTP Diag Tool), and on the exchange logs, the SMTP process working, and then I get the test email in my inbox
When sending to server 2, I can see the logs working, but then it fails
The server shows "Receving message with InternetMessageID" and then nothing else on those logs
On the test software, I can see Connection closed error, 
Same test with telnet and get a Connection to host lost error on server 2

Iv tried searching every log file I can find, and all over the internet, but so far nothing seems to tell me why server 2 fails and server 1 works fine

Im sure im missing something somewhere, but no idea what?

Any ideas or help please?


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pomtom44

128 posts

Master Geek
+1 received by user: 5


  #2803286 29-Oct-2021 08:27
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Okay, I managed to figure it out

Taking the comment about database issues, I did a deep dive into the logs (even non exchange related sections like the windows applications log) and found an error pop up when i tried to send an email
Turns out a previous developer (like 5+years ago) was working on a custom transport agent to parse emails and process them based on subject (essentially ticket tracking for our in house software) and was testing it on our secondary exchange server. but never got it fully working and just left a half finished project installed on the server

As it wasnt "exchange" which was failing, there was no error logs related to exchange, which is why it was just stopping
i found this transport role and removed it, and sure enough mail flows perfectly fine

so SirHumphrey was right with a transparent proxy, it was just within exchange, not before it


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