Hi. 

I am trying to resolve an issue. I need to reset the password on my Uni-Fi Pro. I don't want to factory reset it for a couple of reasons I can't really be bothered getting into. 

I found this: 

https://community.ubnt.com/t5/UniFi-Troubleshooting/UniFi-Lost-password-and-username-recovery/ta-p/412549 

The problem is when I run the db.admin.find() 

I get nothing. No list of accounts, nothing at all. 

I am running controller 4.66 for Windows. Discovery can see the device, the controller software is running but the web interface doesn't seem to find it, unless I go back and forward in the setup steps where it flashes the IP, firmware version and then disappears. 

Anyone got any ideas. I am starting to hate this brand fiercely. (not just for this reason).