3Now App not working

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shapes

237 posts

Master Geek
Inactive user

#228673 16-Jan-2018 21:26

when i installed it from the app store and logged into the app it comes up that my device is jailbroken but i think they mean rooted but i have never rooted this device so i don't think its rooted the tvnz app works fine tho

what can i do

muppet

2576 posts

Uber Geek

Trusted

#1941238 17-Jan-2018 06:27

For some reason, you phone is failing SafetyNet, a Google software check designed to see if the phone is rooted.

Have you unlocked your bootloader? This can cause 1 of SafetyNet's 2 checks to fail, which will give you this problem.

You don't mention what sort of phone it is either.

You can download this free little app, it'll tell you your SafetyNet status. If both don't report as Green (OK) then some apps won't work because they think you're rooted.

shapes

237 posts

Master Geek
Inactive user

#1941578 17-Jan-2018 15:31

muppet:

For some reason, you phone is failing SafetyNet, a Google software check designed to see if the phone is rooted.

Have you unlocked your bootloader? This can cause 1 of SafetyNet's 2 checks to fail, which will give you this problem.

You don't mention what sort of phone it is either.

You can download this free little app, it'll tell you your SafetyNet status. If both don't report as Green (OK) then some apps won't work because they think you're rooted.

its an android tv box but used an app to check and its differently not rooted

NikT

1710 posts

Uber Geek

Trusted

#1941978 18-Jan-2018 12:42

shapes:

its an android tv box but used an app to check and its differently not rooted

There's your problem. The vast majority of 'Android TV' boxes do not run Android-for-TVs, but a weird and certainly unauthorised modification of Android-for-phones without Google's blessing. No blessing from Google = no apps with SafetyNet-enforced DRM, of which 3Now is one.

Solution is to get a box which is officially running Android-for-TVs, like Xiaomi's MiBox or NVIDIA's Shield TV.

Product Manager @ PB Tech

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