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IronH

379 posts

Ultimate Geek


#153746 6-Oct-2014 19:59
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My S4 died yesterday. I took it out of my pocket to check the time and it was turned off. I tried turning it back on but it never got past the boot screen. 

It then stopped even turning on. I tried my battery in a mates phone and it worked. I tried his battery in my phone and it still wouldn't turn on.

After trying several different sequences of removing battery and pressing the home+vol up+power button I can finally get it to show the splash screen. When I attempt to go into recovery mode it also never gets past the splash screen.

I can get to odin mode, however it shows 
current binary: custom
Knox void warranty: 0x1

After googling what this means it looks like a counter has been tripped and voided my warranty (phone is 4mnths old). I have never attempted to flash a custom ROM, I haven't even updated from Android 4.3 that came stock on the device, can anyone advise how this counter could have been tripped? Am I basically screwed with warranty? should I now try and flash a custom rom to see if I can recover my phone?

Thanks for any advice.

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gzt

gzt
17105 posts

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Lifetime subscriber

  #1148609 6-Oct-2014 20:43
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Don't believe everything you read online. Take it back and give them an opportunity to honour the warranty. If they don't then come back.



IronH

379 posts

Ultimate Geek


  #1150047 8-Oct-2014 15:22
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timmmay: Their FAQ says everything is brand new and sealed. Find the reciept and unless it says "refub no warranty" call them and ask to reconsider. If they say no tell them politely that you'll be filing a case with the small claims court the next day, and actually do it.
actually their FAQ says they don't supply sealed boxes because they test them before sending out. Read till the end of the paragraph. This is why I never queried getting an open box.

Good news, I sent them a polite email and they understand the situation and to send the phone back.

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