Hi guys, 

So my Nova 3i crashed over the weekend after a corrupt OTA update occured while I was asleep.

The phone is in continuous bootloop now.

I bought it in NOV 2018, and sent it for repair under warranty. Fonefix came back advising they will replace the circuit board rather than repair, as that is the cheaper/time saving option versus just repairing the chip.

I have some very important files on the phone, that wasn't backed up for some days.

I requested Fonefix to either retrieve the data, OR to replace the circuit board while swapping the old memory module. Again the response was no.

What are my options under CGA for data recovery.

I tried searching for policy wording, and do not see anywhere it denies data recovery as an option.

https://consumer.huawei.com/nz/support/warranty-policy/

https://www.jbhifi.co.nz/Global/Documents/2017/JB-NZ-20150529_UnderstandingYourRights_v2.pdf

I also requested that I get the data recovered on my expense if they could give me the phone back, and once done, I could return the phone for the circuit replacement, again their answer was NO.

I kinda feel cornered here into loosing my data. Please help