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Forums › Android › How to set up Amazon Fire Kids in NZ - "FreeTime is not available in your marketplace"
timmmay

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#253184 30-Jul-2019 20:58
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Original Question - Resolved - See new questions below the answer to the thread

 

We got a tablet from Amazon.com for our little one, but we're having trouble setting it up.

 

We first registered him an account and said we're in NZ. It says "FreeTime (known as Amazon Fire for Kids in the USA) is not currently available in your marketplace. You can change your country settings by visiting amazon.com/devicesupport".

 

We tried my wife's account, which was a UK account but has the primary address and credit card in NZ. Same message.

 

I could try setting up a new Amazon account with the address in the UK or the USA on a new email address, with my NZ or USA credit cards. Before I did that I thought I'd ask if anyone else has done this and see if you have any tips / best approach. I'm not sure if it's worried about shipping address, billing address, or geolocation.

 

Any ideas / suggestions? 

 

 

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timmmay

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  #2286812 31-Jul-2019 19:55
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I seem to have things working now. Here's what I did - note that I'm not sure this is correct, or if it will continue working, it's just what I did:

 

  • Register a new Amazon.com account online using my main computer
  • Add a USA delivery address to the account
  • Add a credit card to the account and give it a USA billing address. The billing address I gave doesn't actually match the credit card billing address, but anything sent there will reach me, so it's semi legitimate
  • Now try the "settings and payment" step below to change your country to the USA. Not sure it will work, but it's worth a shot.
  • Turn the Kindle on, select US English, enter WiFi details, and put in the account details I created.
  • Previously I got to a screen saying I couldn't access FreeTime from my location "not available in your marketplace". I found that if I rebooted here I could get into the Fire but not with the Fire Kids interface.
  • I went to settings and payment . The main way to get there is using your PC go to your account -> "your content and devices" (on the menu), preferences (it's a tab or link about 1/3 of the way down the screen, 1/3 from the left) -> Country / Region settings.
  • In country / region settings I hit "change" and then changed to the United States.
  • Restarting didn't help, so I reset the Kindle Kids. You turn it off, then hold volume down and power for 5 seconds. When the menu comes up use the volume to scroll down to "hard reset" or "factory reset" and hit the power button. Hit ok. Then when you see the menu again restart.
  • When you go through this time you should be able to sign up, set up a kids profile, and things should work better.

 

 

Hope that helps someone else :)

 

Thanks to everyone who offered help with this :)

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