On Demand Not Working - No Internet Connection Error 0536

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Gordonm

3 posts

Wannabe Geek

#242561 3-Nov-2018 15:34

I have had Sky for some time and never managed to get "On Demand" working correctly. I have just put in a new Spark HG659b modem for my fibre and have tried "On Demand" again and still find it does not connect correctly. I have added Sparks internet settings manually after getting some advise from the LAN forum and that has give me an "OK" internet connect every time I run a test yet when I try and use "On Demand" I get a 0536 error which means there is no Internet Access.

If I turn off the Sky box the "On Demand" works sometimes for a few minutes but then the "No Internet" error come back yet when I test the connection it is ok.

What a pain, I have tried both the wifi and ethernet connections and get the same results.

Should I try re-setting my Sky box? if I do this will I loose my saved programs?

I see from previous posts other have had the same problem. I would love to get "On Demand working before Christmas. I know its not the Spark modem as it is new ( I got Spark to swap it but my Sky box does the same on this new modem as what it did on my old one)

Can anyone advise what I need to do to fix this.

Regards

Gordon

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2119106 3-Nov-2018 16:01

I already did advise in the other thread. Troubleshoot by using a cable and a static IP address on mySky rather than relying on DHCP leases. If mySky still won't connect then contact Sky.

I also gave an alternate wireless solution, Nanostation M2 in station mode with static IP, works great with a Huawei HG659, you simply plug in patch lead between NS and mySky (also use a static IP).

Note: When I still had a mySky I noted that it would simply not renew the DHCP lease on occasion. Static IP address is the solution.

rugrat

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#2119107 3-Nov-2018 16:05

Could try pushing the red button.

I’ve got older mysky, which on that one a panel that opens is on right side of decoder, smart card goes in there and below it is a red button.

Doesn’t lose programs but can take about 5 minutes to boot fully up.

I use Sky link and had it with Spark modem and fritz box 2degrees, it plays up on both, and once won’t connect have to press red button, it’s a pita because it only works from a few hours to days before has to be done again.

With Ethernet I set a static IP, with the Spark modem I think from memory last number just got to be below 60, outside DHCP range, this seemed to work reliably for me, but haven’t tested long term.