New SKY streaming devices

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229 posts

Master Geek
+1 received by user: 36

#3124549 7-Sep-2023 12:56

SkyNZ:

Kia ora koutou,

We’re new here and learning how to best engage with the Geekzone community.

First off, we want to acknowledge that there are some tech issues with the new Sky Box. We’ve been working hard to correct these, and we're pleased to let you know an update should now have been sent to your box. Learn more about the updates here: https://help.sky.co.nz/s/article/New-Sky-Box-FAQs#updates.

If you have any burning questions about the new Sky Box or another product, we will check these with our product and technology teams and come back to you. We are building resource to service this site more proactively, so in the meantime please bear with us as there may be a delay in responding. If you are experiencing any account related issues you can reach out on our social channels or web chat to speak to a Customer Care agent.

Your feedback is important to us and we are reporting it back through the business.

Thank you,

Sky

Your new box is constantly outputing a HDR signal.

Linux

12191 posts

Uber Geek
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#3124550 7-Sep-2023 13:00

@SkyNZ Welcome to Geekzone and thank you :)

PolicyGuy

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#3124626 7-Sep-2023 14:18

Raw127:

Hello Sky,

1) One of the most annoying issues is during playback of a recorded program. If you rewind for just a second or 2 to rewatch something that was just shown but you missed, in many cases the Sky box will automatically fast forward to the place you started to rewind from. This is annoying especially when watching sport type programs in which you often want to skip back a few seconds to rewatch something again.

2) On the old Sky box you could position into a long recording (golf, rugby) by typing in the number of minutes to skip to in the recording. e.g. Typing 120 would position 2 hours into the recording. It would be good if this feature was added to the new Sky box.

3) Is there a good reason why you dull the screen when using FFWD/RWND?

Ross.

Hello @SkyNZ, delighted to see you here.

Those three issues are the ones that grind my wheels the most, too, except I'd add "Pause" to the last one, so it'd be

3) Is there a good reason why you dull the screen when using FFWD/RWND/Pause?

Also, I'd add

4) When using FFWD/RWND/Pause, the blue "<- Back" on-screen button is in almost exactly the most inconvenient spot imaginable, as it falls directly over the current score line in your own rugby broadcasts, so when I'm FFWDing through the rugby to avoid the dull bits, I can't actually see the score. You could move it down a bit, or just leave it off altogether: the remote control already has a perfectly functional "<-" button, there's no need for an on-screen button too

Edit: Engrish

tstone

406 posts

Ultimate Geek
+1 received by user: 96

#3124642 7-Sep-2023 15:02

SheriffNZ:
SkyNZ:

Kia ora koutou,

We’re new here and learning how to best engage with the Geekzone community.

First off, we want to acknowledge that there are some tech issues with the new Sky Box. We’ve been working hard to correct these, and we're pleased to let you know an update should now have been sent to your box. Learn more about the updates here: https://help.sky.co.nz/s/article/New-Sky-Box-FAQs#updates.

If you have any burning questions about the new Sky Box or another product, we will check these with our product and technology teams and come back to you. We are building resource to service this site more proactively, so in the meantime please bear with us as there may be a delay in responding. If you are experiencing any account related issues you can reach out on our social channels or web chat to speak to a Customer Care agent.

Your feedback is important to us and we are reporting it back through the business.

Thank you,

Sky

Welcome - advertising suggests that when accessing Netflix and the like via the box, the content is displayed in 4k. Customer service advised me that it's not 4k. Can you please confirm either way? Thanks

I did my own research 😉 and the likes of Netflix do not show the 4k options for videos played on the Sky Box. I believe the apps check the capabilities of the box and your subscription to determine. I also subscribe to the 4K service. However, on the same TV, the built-in app does recognise that my TV can display 4K. My TV also tells me that it's receiving a 4K capable signal from the Sky Box. Most frustrating.

Raw127

19 posts

Geek
+1 received by user: 15

#3124643 7-Sep-2023 15:04

@Jiriteach.

Sky have fixed the release notes page to contain the correct version #'s.

Ross.

Jiriteach

1139 posts

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#3124650 7-Sep-2023 15:14

Raw127:

@Jiriteach.

Sky have fixed the release notes page to contain the correct version #'s.

Ross.

Awesome - thanks

-- opinions expressed by me are solely my own. ie - personal

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invisibleman18

1420 posts

Uber Geek
+1 received by user: 427

#3124708 7-Sep-2023 16:52

Another feature that would be handy on the Pod is an option to remove something from your watchlist without having to fast forward to the end of the stream. Often with sport there is quite a bit of time for analysis etc on the end of the stream and as mentioned earlier I often watch overseas based sport early before work so stop when the game ends. It would be helpful to just have a remove option rather than having to get to the end of the stream for it to drop off.

clayton

342 posts

Ultimate Geek
+1 received by user: 100

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#3124797 7-Sep-2023 20:08

Is it possible the supplier of this device (Sky Box) able to pair more than 1 bluetooth remote? I can pair additional remotes but when the box has been restarted they get deleted

pacificsurfer51

60 posts

Master Geek

#3124807 7-Sep-2023 20:58

Ex Vodafone Tv users, I'm kind of intrigued how many will bother with Sky Tv after April when our plans go up in price by over $20+. I pay $90.43 for all the services with Sky Pod/Multiroom with Sky entertainment & Sport. Goes up by $24.05, 18th April 2024. The last week of watching Sky has been a Pain, in the butt. I can't justify watching a sub standard service for the extra cost & will most likely cancel my subscription. The Sky Pod is a bit of a dud. Had nothing on Vodafone Tv. How many members are looking at leaving at the price & service?

Tatou

244 posts

Master Geek
+1 received by user: 58

#3124810 7-Sep-2023 21:10

Most of the viewing in the house is via Netflix, ThreeNow and recently TVNZ+ with occasional Living channel

Those apps are already on my separate Android box (purchased when we had Vodafone box) but are used on the Skypod for convenience.

So yes the increase will prompt me to look more carefully at value for money. Currently paying $45.82 for Sky Starter and Sky Entertainment

prevaljo

177 posts

Master Geek
+1 received by user: 36

#3124831 7-Sep-2023 22:37

pacificsurfer51: Ex Vodafone Tv users, I'm kind of intrigued how many will bother with Sky Tv after April when our plans go up in price by over $20+. I pay $90.43 for all the services with Sky Pod/Multiroom with Sky entertainment & Sport. Goes up by $24.05, 18th April 2024. The last week of watching Sky has been a Pain, in the butt. I can't justify watching a sub standard service for the extra cost & will most likely cancel my subscription. The Sky Pod is a bit of a dud. Had nothing on Vodafone Tv. How many members are looking at leaving at the price & service?

I was unaware of the potential price rise due in 2024, to be fair post the exit of VTV I was a little disappointed with the Sky Pod so I invested in a 4K Chromecast Google TV, primarily because I could load Apple TV. The only reason we still have Sky at all currently is for the sport, A-League football, WSL surfing, the Olympics, and netball. If there were other streaming sources for these sports I would drop Sky. I will definitely review my subscription in the new year. I recognise that there are probably a number of options for some of these sports but having been a Sky subscriber for a number of years there is a certain familiarity.

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Ramjet007

320 posts

Ultimate Geek
+1 received by user: 18

#3124861 8-Sep-2023 01:56

Remote record via the Sky app (not Skygo as no TV1-3)

SnapperQ

14 posts

Geek
+1 received by user: 5

#3124902 8-Sep-2023 08:23

Now that we have sky on here I'll repeat my request for the return of the old favourite channels functionality in the guide. I'm fed up of having to scroll through pages of sports and movie channels to find what I want, and I'm getting too old to memorise all of the channel numbers!

Linux

12191 posts

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#3124908 8-Sep-2023 08:31

@SkyTV The ability to hide channels you are not subscribed to would be awesome

VodafoneTV had this functionality

Thanks

middleearth

54 posts

Master Geek
+1 received by user: 5

#3124920 8-Sep-2023 09:01

I am seriously looking at kicking Sky into touch - over $110 a month for what - I have had nothing but trouble with the new skybox - now they have deleted all my recordings/apps/settings and I am still waiting for a manager to call me to dicsuss the issue - they told me that no manager would call as that is not how they operate - offered me $56 compensation because their staff member wiped everything - turned that down as I want a manager to listen to my issues and frustrations since this totally inept product hit the market. Nothing records still - the tennis still cuts off/fails to record/ breaks it up into loads of 9 minutes and 6 minute recordings - or records say 8 hours but when you go to watch it is not actually viewable. The on screen guide is a joke as everytime you click past a channel you don't subscribe to it wants a password as it says 'restricted content' got to click everywhere to get out of it - and I am not going to memorise all the channel numbers. To say that I am totally frustrated over this is being kind - I am still waiting for a representative/manager to call - what a disgusting customer service department now...... There is actually nothing that works to a good standard for this product

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